Tamara Lyn Thompson

Experience

• 

  Mountain America Credit Union

  Feb 2007 - Jun 2014

  Purpose: Assist in the leadership of operational and personnel development of the branch to ensure quality service while achieving the branch sales goals. Responsibilities: *Exhibit outstanding member service skills and exemplify company values and philosophy while fulfilling responsibilities as a supervisor. *Demonstrate and promote my role as a team member to maintain effective partnerships with my team and members. *Oversee teller operations to ensure teller transactions are processed correctly and in a a timely manner. *Supervise branch personnel as needed to counsel them in loan origination, operations and sales. *Responsible for coaching the staff and ensuring quality member service within the branch. *Assist Branch Manager in developing methods to track and measure teller productivity, accuracy, sales and service. *Assist Branch Manager in the teller's six month and annual Performance Evaluations. *Open new accounts and process loans. *Approve and deny loans, and serve as back-up for manager for loan exceptions. *Assist and backup in daily operations of the branch -- including teller line and loan officers. *Meet or exceed branch sales goals. *Assist in the training, coaching and supervising of Financial Service Representatives and Member Service Representatives to develop and improve individual and team performances within the branch. *Gain knowledge and understanding of credit union financials and use of the financials to establish goals for improvement. *Responsible for the maintenance and balancing of the cash, vault, ATM, various teller logs and all branch cash operations *Responsible for conducting the monthly and quarterly branch compliance certifications *Create and maintain the teller schedule *Marketing Mountain America Credit Union within our community, our Select Employer Groups and various other events. *Assist Branch Manager in processing and submitting payroll/timesheets for branch staff Show less Purpose: Assist in the leadership of operational and personnel development of the branch to ensure quality service while achieving the branch sales goals.Responsibilities:*Exhibit outstanding member service skills and exemplify company values and philosophy while fulfilling responsibilities as a supervisor.*Demonstrate and promote my role as a team member to maintain effective partnerships with my team and members.*Oversee teller operations to ensure teller transactions are processed correctly and in a a timely manner.*Supervise branch personnel as needed to counsel them in loan origination, operations and sales.*Responsible for coaching the staff and ensuring quality member service within the branch.*Assist Branch Manager in developing methods to track and measure teller productivity, accuracy, sales and service.*Assist Branch Manager in the teller's six month and annual Performance Evaluations.*Open new accounts and process loans.*Approve and deny loans, and serve as back-up for manager for loan exceptions.*Assist and backup in daily operations of the branch -- including teller line and loan officers.*Meet or exceed branch sales goals.*Assist in the training, coaching and supervising of Financial Service Representatives and Member Service Representatives to develop and improve individual and team performances within the branch.*Gain knowledge and understanding of credit union financials and use of the financials to establish goals for improvement.*Responsible for the maintenance and balancing of the cash, vault, ATM, various teller logs and all branch cash operations*Responsible for conducting the monthly and quarterly branch compliance certifications*Create and maintain the teller schedule*Marketing Mountain America Credit Union within our community, our Select Employer Groups and various other events.*Assist Branch Manager in processing and submitting payroll/timesheets for branch staff Show less Purpose: To cross-sell financial products and services to new and existing members while providing courteous, professional and knowledgeable service. Have a consistent focus to increase member satisfaction and account retention by giving quality service.Responsibilities:*Provide quality service to members and potential members*Follow up member interactions with thank you notes and phone calls*Maintain current supply of sales and promotional materials*Accurately and efficiently process deposits, payments, withdrawals, cashed checks, etc. and perform miscellaneous operation duties in accordance with established policies and procedures*Prepare and disburse loans within lending limits and credit union guidelines*Process consumer, student and real estate refinance loans Show less Purpose: Recognize and meet member and potential member needs by providing quality service through transactions and cross-selling products and services. Have a consistent focus to increase member satisfaction and account retentionResponsibilitites:*Provide quality service to members and potential members*Recognize member needs and cross-sell products and services*Assist in tranining new employees on product knowledge and basic methods of referring *Balance cash drawer*Represent the credit union in a professional manner, both in dress and actions*Accurately and efficiently process transactions in accordance with established policies and procedures*Follow up on referrals (warm calling)*Assist branch management in conducting the monthly and quarterly branch audits*Assist branch management in maintaining and balancing of the cash, vault, ATM, various teller logs and all branch cash operations*Assist in daily branch operations Show less

  • Assistant Branch Manager

    Aug 2012 - Jun 2014

  • Operations Supervisor

    Nov 2009 - Aug 2012

  • Financial Service Representative II

    Sept 2008 - Nov 2009

  • Member Service Representative/Lead Member Service Representative

    Feb 2007 - Sept 2008
• 

  Northwest Farm Credit Services

  Jun 2014 - now

  • Operations Manager

    May 2022 - now

  • Credit Officer

    Jul 2017 - May 2022

  • Financial Specialist II

    Jun 2014 - Jul 2017
• 

  AgWest Farm Credit

  May 2022 - now

  Director of Operations