Nikhil Kumar Chandrakar

Experience

• 

  State Bank of India

  Dec 2017 - Jan 2020

  Probationary Officer

  Managed diverse banking assignments in retail, digital, SME, & rural segments with stints in 4 branches.Led a team of 4 customer associates to manage the branch operations ensuring customer satisfaction & business target achievement.Facilitated SME RMs in the lead sourcing, assessment, processing, renewal & inspections of 25+ loans.Coordinated Financial Literacy Programs by NABARD & SBI in 6 Tribal Villages with 400+ participation.Monitored 10 Customer Service Points of the branch monthly to ensure proper compliance & operations.Processed more than INR 80 Lakhs & sourced more than INR 360 Lakhs of Retail & Commercial loans.Sourced more than INR 140 Lakhs business for 3rd Party Customer Value Enhancement products of SBI.Achieved YoY growth of more than 15% in Account opening & 50% in Digital banking Registration.Drove AA audit rating (highest) through 22% improvement in operational risk monitoring (over 85%).Appraised as ‘Excellent’ on every evaluation parameter with 50/50 scores by all 4 of my branch managers. Show less

• 

  Faculty of Management Studies - University of Delhi

  Sept 2020 - Mar 2022

  • Executive Member - The Finance Society, FMS Delhi

    Mar 2021 - Mar 2022

  • Associate Member - The Oratory Club, FMS Delhi

    Sept 2020 - Mar 2021
• 

  NatWest Group

  Apr 2021 - Jun 2021

  NatWest Group WINGS Intern
• 

  Think and Learn Pvt. Ltd

  May 2022 - now

  Managed Byju’s K12 post-sales, driving engagement, reducing churn and optimizing costs.Designed Annual Operating Plan 22-23, optimising resource allocation, customer coverage & reducing service costs by 72%.Leveraged customer research & strategic decisions to revamp the K12 post-sales journey.Led 50+ strategic projects, focused on reducing customer churn, driving engagement, & optimizing costsSpearheaded parent orientation sessions, enhancing customer onboarding.Improved engagement by 29% in early lifecycle and 15% in mature lifecycle.Successfully executed cost-friendly transition from Salesforce CRM to OneDesk tickets. Show less

  • Program Manager – Sales Strategy

    Dec 2023 - now

  • Program Manager - Business Strategy

    May 2022 - Dec 2023