Kinga Zmija

Experience

• 

  Adecco Poland

  Dec 2012 - Mar 2013

  Trainee in the Department of Human Resources

  - Presentation jobs offers to candidates- Candidates selection based on CV- Telephone consultation with applicants- Interviewing the potential candidates- Implementation and coordination of ongoing tasks

• 

  SmartMedia Sp. z o.o.

  Jun 2013 - Aug 2013

  Internship in the Department of Administration

  - self-service secretariat- active support of the current tasks of Administration- keeping records of incoming and outgoing mail- preparation of documents and statements- correspondence with customers and suppliers, handling calls- support the recruitment department in ongoing projects

• 

  Thomson Reuters

  Oct 2013 - Dec 2016

  Data Analyst, level 1

  - Providing Environmental, Social and Governance (ESG) data mostly from Corporate Socially Responsibility (CSR) Reports.- Providing financial reports analysis on Spanish speaking markets- If neceessary helping teams working on other markets - Poland, Nordic Countries, German etc.- Menroting new starters as more experienced analyst- Member of Split Team and IPO Team

• 

  State Street

  Jan 2017 - now

  To ensure that all client deliverables are produced and dispatched on time and in accordance with client service level agreements and agreed quality standards. To act as the escalation point within the team for all internal State Street and Client related queries. The Client Delivery Operations Manager is expected to take ownership of issues and/or delegate as appropriate.Responsibility for management and development of staff (Client Delivery Operations Specialists).- Build strong relationships with clients through the provision of daily operational support and prompt resolution of Custody and Accounting queries - Closely monitor service levels via MI review. Identify trends and ensure timely resolution of all issues to maintain and improve client satisfaction- Collaborate with Centres of Excellence / Shared Service teams to drive delivery of all core client services in line with Client Service Schedule and/or Service Level Agreement - Monitor and evaluate the continuing effectiveness of processes and controls, initiating remedial action as necessary- Provide clear guidance and management of direct reports to ensure they fully understand their responsibilities in terms of work objectives, client deliverables and expected levels of professionalism - Plan and manage all team deliverables - Actively look for areas of improvement and coordinate internally, overseeing implementation of efficiencies- Support client use of State Street tools ensuring alignment with requirements- Proactively engage in Client Change projects and Corporate projects and initiatives relevant to your clients Show less Provides support for any inquiries raised by Italian Local custody team related settlement activities liaising with:- GTP-JV (Global Trade Processing)- Counterparties/brokers- ABO (Agent Bank Operation)- Ensures all Client Instructions are processed- Ensures all pending Instructions are accurately monitore-Takes a leading role in the review of corporate documentation of processes, procedures and controls across client groups- Participates as technical SME in the development, testing and Implementation of new systems and products relating to the ongoing business transformation process- Provides regular progress reports and gives feedback during project meetings.- Acts as central point of contact for technical issues encountered in the daily business. Tracks issue trends and escalates as needed. Contributes to “open surgery” sessions for technical issue resolution.- Works closely with Training Department and business lines to identify training needs within the team. Ensures that those needs are met by delivering training sessions to staff on agreed topics.- Member of GMAS Group and BCP Show less

  • Client Delivery Operations Manager (Officer)

    Nov 2019 - now

  • Settlement Operations Team Supervisor, Senior Associate at State Street

    Jan 2017 - Nov 2019