Veronica Castanon

Experience

• 

  Healthy Smiles Northwest Indiana

  Sept 2013 - Aug 2015

  Front Office Coordinator

  Managed billing inquiries and patient account transactions, verified insurance information, processed debit/credit transactions, answered phone calls and scheduled patients.

• 

  Porter-Starke Services, Inc.

  Nov 2015 - Oct 2016

  Administrative Support Staff

  Provided clerical support for the medical office, answered/redirected phone calls, maintained office schedule and calendars, verified patient insurance coverage, processed debit/credit transactions and performed deposit of office cash receipts.

• 

  Community Healthcare System

  Apr 2019 - Aug 2021

  Under the direction of the Physician Network Manager, assisted in monitoring and organizing job duties and tasks within the department. Planned and promoted the daily schedule of registration rep employees. Provided training to registration rep employees on insurance policies, workmen’s compensation, and registration workflows. Assisted in the interview process, ran monthly reports, assisted in training new hires, registered patients in accordance with established standards and policies. Performed all front office duties including check-in functions, verified patient information was up-to-date and documented in the computer and chart, answered the telephones, scheduled patient appointments, entered physician charges daily, balanced the cash drawer daily, and collected all self-pay monies, co-pays, and patients balances. Show less Responsible for greeting and assisting patients and visitors. Registered patients in accordance with established standards and policies. Performed all front office duties including performing check-in functions, verifying patient information was up-to-date and documented in the computer and chart, answered the telephones, scheduled patient appointments, entered physician charges daily, balanced the cash drawer daily, and collected all self pay monies, co-pays, and patients balances. Assisted with prior authorizations, verified insurance eligibility. Assisted in multiple departments within Community Care Network, Inc. depending on the staffing needs of each department and the direction given by the Director, Manager, or Office Supervisor. Show less

  • Lead Registration Representative

    Mar 2021 - Aug 2021

  • Patient Registration Representative

    Jul 2020 - Mar 2021

  • Outpatient Registration Representative

    Nov 2019 - Jul 2020

  • Certified Nursing Assistant

    Apr 2019 - Nov 2019
• 

  Oak Street Health

  Jan 2022 - Jun 2022

  Outreach Executive II

  • Developed relationships with key businesses and organizations to create patient acquisition opportunities. • Engaged prospective patients, introduced Oak Street Health, and guided them through the new patient journey. • Created and managed an account development plan and reported on results.• Delivered highest level of sales and customer service to our prospects, patients and community partners.

• 

  219 Health Network

  Jun 2022 - Jan 2023

  Outreach Coordinator

  • Responsible for operations of marketing functions: communications, social media, advertising, growth & awareness, inventory coordination, invoicing and merchandise.• In collaboration with the CEO, developed content for the company’s social media accounts. Attended and documented events, developed video content, and general creative content. Assisted in developing, managing, and optimizing the content strategy for 219 Health Network’s social media channels.• Participated in strategic planning process with other members of the administration team. Developed comprehensive marketing and advertising strategies, implemented effective processes and practices to drive results. Evaluated advertising performance and reported weekly on key metrics.• Monitored multiple deadlines on a daily basis to ensure projects were on schedule and expectations were aligned. Worked closely with the graphic design and marketing team to ensure project deadlines were met. Show less

• 

  The University of Chicago Pritzker School of Medicine

  Feb 2023 - now

  Medical Education Operations Coordinator

  • Responsible for providing exceptional onboarding services for new employees, ensuring a smooth transition into the organization.• In collaboration with the dean of medical education and administrative team, develop creative content for the company’s social media channels and update the website.• Oversee the management of office supplies, including their purchase, organization, and storage, resulting in reduced duplication of effort and cost. Organize and maintain inventory records and storage systems to optimize efficiency and prevent waste. • Provide ongoing support for computer equipment upgrades and installation, including troubleshooting and problem-solving. Collaborate with IT professionals to ensure that computer equipment is up-to-date and functioning properly.• Provide administrative support for all professional development activities in medical education, including programs sponsored by the University of Chicago Academy of Distinguished Medical Educators such as Research in Medical Education Conferences, MERITS Fellowship Program, and the Faculty Advancing in Medical Education workshops. Coordinate and manage various aspects of these programs such as scheduling, logistics, registration, and communication with participants and presenters. • Collaborate with colleagues and stakeholders to ensure that all programs meet or exceed expectations. Show less