Noel Christopher Raj

Experience

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  First Computers (formerly Brilliants)

  Nov 1995 - Feb 2002

  Center Head

  * Managed the operations of the Koramangala Training Center which included including managing the team of trainers and marketing staff, Training Operations, HR and Facilities related activities and Placement activities.* Facilitated soft skill training sessions for students which included General Management topics and Management tools such as Organization Structure, Accounts, Time Management, Presentation Skills, One Page Management, Communication Skills, Negotiating Skills, Selling Skills.* Facilitated computer training sessions and workshops for students which included Operating Systems, Software packages, Languages and DBMS.* Managed key training programs for prestigious corporate clients like Eureka Forbes, MICO, BPL, Srisoft Tech., Modi Xerox, Kudremukh Iron Ore Co., KPTCL, Canara Bank, State Bank of Mysore, Amphetronix and John Fowler etc. Show less

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  Immaculate Interactions (India) Ltd. (acquired by HTMT Ltd)

  Nov 2002 - Aug 2005

  Human Resources Manager

  * Managed the HR side of the life cycle of an employee including induction, HR records management, HR inputs for Payroll processing, Time and Attendance, HR MIS and Exit formalities.* Supported the business with the Performance Management process, Employee Grievances/Issues, Employee Retention, Employee Satisfaction, and Career counseling.* Managed Employee Relations including design and implementation of HR policies and programs. * Additional responsibility to oversee the end to end Recruiting activities. Show less

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  HTMT

  Aug 2005 - Jan 2006

  Assistant Manager Human Resources

  * Managed the Employee Relations for all domestic processes at HTMT.* Supported the business with the Performance Management process, Leave and Attendance Employee Grievances, Counselling employees and managers on career and other matters and Exit Management.* Key contact with the various COEs to implement and support the various HR programs and policies.

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  Northern Trust, India

  Feb 2006 - Sept 2019

  Vice President, APAC Regional Manager-HR Operations

  * Spearheading the end to end HR Operations for APAC region, leading a team of 20+ along with 3 Team Leads/ Managers and 2 Business Process Consultants.* Serve as a HR Business Partner to the Line Management on all HR matters including interpretation of HR policies and employee Life Cycle management. Developing strategic HR initiatives, policies and practices to align with business objectives. Provide HR solutions, resolving personnel grievances and promote good HR practices.* Managing the HR Shared Services/Operations primarily providing services to APAC countries in the implementation and administration of all HR polices, programs and HR Systems. The services include onboarding, HR Related queries, Records Management, HCM updates, HCM Reporting, Background verification, and Benefits Administration. * Held additional responsibility for administration of various programs for EMEA and NA through the APAC HR Operations team. They included Onboarding, Internal Job Posting program, Employee Referral program, Leave administration, Probations, Employee Records Management, HCM updates and reporting.* Managing the end to end Payroll administration including the statutory related programs and taxation for APAC countries through a vendor-based model. * Identifying and driving process optimization and automation opportunities through the Business Process Consultants in the HR Operations and Payroll space with an eye on ROI.* Driving HCM system changes that are required in the APAC region through the Global HRIS team and the COEs.* Supporting the Global and Regional HR Operational Services strategic initiatives, and ensuring compliance in the HR Operations and Payroll functions.* Collaborating with the COEs in HR in effective policy and programs implementation by partnering with them to consult and advise of operational impact and solutions for the HR Policy and programs. Show less

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  Freelance

  Oct 2020 - Jul 2022

  Human Resources Consultant

  * As a Freelance HR Consultant, supported companies, including startups, in setting up their HR policies, Systems and processes and general HR Consulting.* Designed the HR Shared Services model with a Tier 0 to Tier 3 structure and scoping of work for a few clients.* Setup basic Employee Life cycle processes and forms from Onboarding to Exit for a small sized company.* Build the Oracle Fusion Helpdesk tool with workflow design, Knowledgebase article design and support model for a mid-sized company.* Provided HR Consulting support as an interim arrangement to a client with the day-to-day HR activities such as Onboarding, Exit, Policy Interpretation, Performance Management, People issues, Disciplinary Actions, Payroll Inputs, Time and Attendance, HR Metrics and Reporting.* Designing of Policy and process for Education Assistance Program, Childcare Program and OT/Shift Allowance for a mid-sized company. Show less

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  Aptean

  Aug 2022 - now

  Sr. Manager, Global HR Shared Services

  * Leading a team of HR professionals to setup and deliver HR services to employees across APAC, North America and EMEA regions through a Global HR Shared Services in Bangalore. Services includes managing the entire employee life cycle including responding to all employee HR questions and delivery of all HR programs.* Led the efforts to establish the HR Shared Services Global model including Organization design, Systems design, Helpdesk design, HR Shared Services workflow design, Knowledgebase and SOPs.* Collaborate with the HR Management and regional HR Business leaders to identify scope of work to be moved to HR Shared Services , document and build the processes for consistent service delivery and transition of work. Continually engage with the HR CoEs, stakeholders and Management team to identify more work to be moved into the HR Shared Services.* Building a culture of continuous improvement ensuring efficient and consistent employee experience and delivering operational excellence and simplification across our HR Shared Services.* Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience. Utilize metrics to demonstrate and communicate Shared Services value and quality of delivery of services. Show less