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Ingrid Martens

Customer Engineer

1000 followers

Brussels Metropolitan Area

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Timeline
About me
Customer Success Manager at Microsoft
Education
- Educational Institution
  1995 - 1999
Experience
- Damovo
  Sept 1999 - Jun 2005
  Customer Engineer
- Dimension Data
  Jun 2005 - Sept 2009
  Senior Consultant
  Contact Center Consultant for Cisco and Nice (recording & quality monitoring)
- Flemish Government
  Oct 2009 - Sept 2010
  Project Manager
- Katholieke Universiteit Leuven
  Sept 2010 - Apr 2015
  Project Manager UC
- Easynet Group
  Apr 2015 - Dec 2015
  Global Solution Consultant
- Microsoft
  Jan 2016 - now
  Assisting our customers to become successful and get the best value out of Microsoft Teams Phone and Teams Meeting Rooms. As a Partner Technical Architect within Microsoft's One Commercial Partner Organization I'm leading a program across Western Europe to enable and to assist partners with building an Adoption and Change Management practice.
  - Customer Success Manager
    Apr 2021 - now
  - Partner Development Manager
    Jan 2020 - Apr 2021
  - Partner Technical Architect
    Mar 2017 - Jan 2020
  - Solution Architect
    Jan 2016 - Feb 2017
Licenses & Certifications
- Insight Selling
  Oct 2018
  View certificate
- Copilot for M365 Achiever Badge - Fundamental
  Microsoft
  Jan 2024
  View certificate
- MS-900 Microsoft 365 Fundamentals
  Microsoft
  Mar 2019
- MS-720: Microsoft Teams Voice Engineer
  Microsoft
  Mar 2022
  View certificate
- Accessibility in Action
  Microsoft
  Nov 2021
  View certificate
- Microsoft 365 Certified: Teams Administrator
  Microsoft
  Oct 2021
  View certificate
- Microsoft Service Adoption Specialist
  EdX
  Feb 2019
  View certificate
- MS-100: Microsoft 365 Identity and Services
  Microsoft
  Dec 2019
- Prosci Certified Change Practitioner
  Prosci
  Sept 2018

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