Lorenzo Hawkins III

Experience

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  Kroger

  May 2001 - Aug 2002

  Store Management

  Worked as a Store Manager in the Nashville Marketing Area, being relocated and promoted to 7 different stores. Managed stores that finished #1 in the region and also improved in overall shrink and employee churn. Was responsible for hiring and training employees in several departments. Was relocated to low performing stores due to overall quarterly performance.

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  Wells Fargo

  Jul 2002 - Aug 2003

  Credit Manager

  Served as a Credit Manager for the Middle Tennessee division leading a sales team to sell mortgage loans and credit applications that equated for $140M in annual revenue. Finished #1 in the region for 2003 and grew bottom line profit 2 consecutive years despite increased pressure from competitors. Provided additional leadership educating new hires and delivering ongoing development of several sales representatives. Effectively established a change in corporate culture by requiring pre-call planning and strategy sessions leading to an increase in contracts and sustainment of overall sales growth. Show less

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  Verizon Wireless

  Aug 2003 - Jul 2018

  Manager

  Financial Services: Served as a Manager/Interim Senior Manager responsible for leading a vast amount of employees upon collecting on past due accounts worth millions of dollars in annual revenue. Transitioned trajectory of team of professionals by providing targeted communications and coaching resulting in 25% increase in total productivity vs. the national average, 15% increase in total dollars collected resulting in leading the department on many occasions, and exceeding scores in managerial effectiveness (100%) 9 years in a row. Focused on developing productive company culture to effectively influence multiple organizational areas, including operational excellence, sales, service, and management.Customer Service: Served as a Supervisor/Manager/Interim Senior Manager and spearheaded daily operations for customer service leading teams to exceed the expectations of customers. Provided guidance and executive leadership directly to Representatives and Supervisors, which consisted of anywhere from 15 to 150+ full-time employees. Trained employees in communication strategies and consultative techniques to drive first call resolution and revenue. Contributed to organizational success by serving as a key leader in two different departments within the organization. Show less

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  Comdata

  Jan 2019 - Mar 2019

  Corporate Payments Account Lead Manager

  Self-driven manager who managed employees to improve in overall performance.Created tools that improved business processes and performance. Demonstrated leadership qualities that influenced peers to work collaboratively, automate manual processes, and to use the systems available to their fullest potential. Developed employees in current role to maximize performance and/or coaching to focus on overall career for other roles and departments.

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  Philips

  Mar 2019 - Feb 2023

  Managing and directing the direct inside sales call center team for our Sleep & Respiratory Care (SRC) division at our downtown Nashville location. Responsible for directing agents’ workflow and workload, as well as handling escalated complaints, concerns and questions from customers. Main goals are to meet and exceed sales objectives, ensure sales specialists hit their quotas, while maintaining Philips’ customer service and business quality standards. Working in line with the Head of Sales and based on the functional needs of the sales department; interviewing, hiring, training and coaching the sales team to ensure success and key performance metrics are obtained.Directing the development, production and distribution of information to sales agents on SRC Oxygen product knowledge, technical background, marketing strategies, sales skills, work habits and attitudes, policies, procedures, institutional promotion and all other materials related to the department’s established standard ways of working. Show less

  • Sales Operations Leader

    Jan 2022 - Feb 2023

  • Direct Sales Manager

    Mar 2019 - Jan 2022
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  HealthTrust Performance Group

  Feb 2023 - now

  Manager II - Contracts at HealthTrust Performance Group and Valify Solutions Group (HCA Healthcare)