Sukanya Sugathan

Experience

• 

  Intelenet Global Services

  Oct 2017 - Dec 2017

  Technical Support Specialist

  Intelenet Global Services is a leading global provider of business process services, powered by strong processes, consulting and technology to enable world-class customer management solutions.-Resolved customer issues and provided technical assistance through calls and emails -Created reports of resolved calls and mail tickets -Took part in training and other learning opportunities to expand knowledge of company and position

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  Tradegate AG Securities

  Oct 2019 - Nov 2019

  Software Developer- Working student

  Securities trading bank based in Berlin providing integrated financial services for the securities business.-Maintained and updated existing customer databases using C++ program -Acquired data from Customer orders

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  ImmoScout24

  Oct 2020 - Jan 2022

  -Supporting the SDE team by solving the front-end bugs raised by the customers and modifying existing services to optimize efficiency-Effective use of Slack, Kanban and Jira to assign issues to the concerned team-Organizing meetings and preparing presentations-Collaborating with senior developers to modify the services and applications

  • Software Engineer Intern

    Oct 2021 - Jan 2022

  • Software Engineer Working Student

    Oct 2020 - Oct 2021
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  Smartly.io

  Jan 2022 - now

  Technical Support Engineer

  . Perform technical investigations and troubleshoot complex customerissues and platform(Meta, Instagram, Snapchat, TikTok, and Youtube)bugs.. Coach teammates in handling and prioritizing technical challenges anddocumenting bug reports.. Improve customer service and engagement. Act as a vital liaison betweencustomers and the product development team.. Develop, monitor, and improve the performance of the company's criticalbusiness systems and processes through projects.. Responsible for managing customer feedbacks and thereby ensuringcustomer satisfaction and continuous improvement of the platform Show less

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  SITA

  Apr 2025 - now

  Service Operations Specialist