Experience

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  Emirates

  Nov 2005 - Apr 2006

  East african airline internship

  1. Customer Service – Helped to serve the customer by answering questions about the airline and their flight.2. Ticketing- Assisted in selling tickets to our customers.3. Learned about IATA and Aviation regulations.

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  Emirates

  Aug 2006 - Jun 2016

  1. Managed a cabin with a team of 8 and led them to create an excellent customer experience.2. Led under a manager and was fully responsible for decisions concerning the customers and crew in my cabin and later liaised my outcome with the Purser.3. Took performance appraisals on my team and helped them develop. Helped them to generate sales onboard.4. Applied ‘leaders eat last’ theory in my leadership to build compassion, empathy, and trust with my team, which created safety innovation, and team success. Show less

  • Cabin Supervisor

    Jun 2012 - Jun 2016

  • Business Class Cabin

    May 2008 - Jun 2012

  • Economy Class Cabin

    Aug 2006 - May 2008
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  Emirates

  Aug 2016 - Aug 2020

  Senior manager - emirates airline (purser)

  1. Responsible for Managing 23+ teams from different parts of the world. In charge of inflight experience and ensuring adherence to safety regulations. Time management saved the airline millions of dollars.2. Analyzed feedback and performance metrics to implement improvements and streamline processes.3. Problem-solving customer complaints and concerns providing effective solutions and maintaining positive travel experience.4. Conducted training sessions on customer service excellence, conflict resolution and emergency procedures.5. Took performance appraisals for my supervisors and assisted in their career development.6. Organized the flight so that we departed on time, creating reliability and award winning airline. Show less

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  Bethel school of ministry

  Sept 2020 - May 2022

  Leadership, governance and theology

  1. Worked with 1000+ peers from 100+ nationalities to design and deliver projects across the United States.2. Selected as a student leader to lead in programs that affect change in the city and governance programs in 2021.3. Partnered with local businesses to clean the city, mentored children in adverse homes, and worked in a campaign team for the city council in Redding.3. Partnered with the church to cook and feed the disadvantaged in the city. During the California wildfires, we worked with the city to rebuild according to the need.4. Volunteered in serving leaders that came from around the world, through hospitality, and customer service.5. Volunteered to serve in conferences that brought in thousands of people from all over the world and made sure that the conferences were successful.6. Organized and implemented Africa Culture Day with 1000+ participants Show less

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  Catalyst mentoring

  Sept 2021 - May 2022

  Catalyst mentor

  1. Weekly mentorship through Catalyst Mentoring Organization to break repeated cycles of youth from adverse childhood experiences.

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  Bethel homes

  Nov 2022 - now

  Founder and ceo

  1. Focused on business development and partnerships in real estate.2. Successfully booked 100+ short stays.3. Negotiated sale of 5+ homes worth $200,000.Developed and implemented business strategies to drive growth and profitability in the real estate market.4. Established partnerships with key stakeholders, expanding the company's reach and client base.5. Managed property listings, marketing, and customer inquiries, ensuring high occupancy rates.6. Provided exceptional customer service, building a strong reputation and securing repeat business. Show less