Dipak Malik

Experience

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  The waterfront show, Lavasa

  Nov 2009 - Oct 2011

  🔹 Front Desk Management: Overseeing all aspects of front desk operations, including check-in/check-out procedures, reservations management, and guest inquiries.🔹 Team Leadership: Inspiring and guiding front office staff to deliver exceptional service standards and exceed guest expectations.🔹 Customer Relationship Management: Handling guest concerns and inquiries with professionalism and efficiency, ensuring prompt resolution and guest satisfaction.🔹 Training and Development: Implementing comprehensive training programs to empower team members with the skills and knowledge needed to deliver outstanding service.🔹 Operational Excellence: Implementing innovative strategies to streamline processes, optimize workflow, and enhance overall efficiency. Show less

  • Front Office Supervisor

    Nov 2010 - Oct 2011

  • Front Office Associate

    Nov 2009 - Oct 2010
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  Lords Plaza

  Nov 2011 - Oct 2013

  🔹 Reservation Management: Efficiently managing room reservations, ensuring accuracy, and optimizing occupancy levels to maximize revenue.🔹 Administrative Support: Handling administrative tasks with precision, including managing correspondence, maintaining records, and coordinating front office activities seamlessly.🔹 Team Collaboration: Working closely with colleagues across departments to ensure seamless communication and coordination, contributing to a cohesive and productive work environment.🔹 Problem Solving: Demonstrating strong problem-solving skills to address issues that arise during guest interactions or operational processes, ensuring smooth resolution and guest satisfaction. Show less

  • Front Office Executive

    Nov 2012 - Oct 2013

  • Front Office Senior Supervisor

    Nov 2011 - Oct 2012
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  The Lindsay Hotels

  Nov 2013 - Oct 2017

  🔹 Operational Oversight: Assisting in the management of all front desk operations, including check-in/check-out procedures, reservations management, and guest inquiries, ensuring seamless execution and adherence to standards.🔹 Guest Experience Enhancement: Implementing strategies to elevate guest experiences, anticipate needs, and exceed expectations, resulting in high levels of satisfaction and repeat business.🔹 Administrative Support: Assisting with administrative tasks, such as managing correspondence, maintaining records, and preparing reports, to ensure smooth operations and compliance with procedures. Show less Worked closely with other departments to ensure seamless communication and coordination, contributing to a positive and cohesive work environment.Handled guest concerns and inquiries promptly and professionally, ensuring guest satisfaction and fostering loyalty.Overseeing all aspects of front desk operations, including check-in/check-out procedures, reservations management, and guest inquiries, to ensure efficiency and accuracy.Addressing any operational issues or challenges that arise with agility and effectiveness to minimize impact on guest satisfaction. Show less

  • Assistant Front Office Manager

    Oct 2016 - Oct 2017

  • Duty Manager

    Oct 2014 - Nov 2016

  • Sr.Executive Front Office

    Nov 2013 - Oct 2014
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  The Lindsay Himalayan heights

  Oct 2017 - Apr 2018

  Residential Manager

  Building strong relationships with residents by providing exceptional customer service, addressing concerns promptly, and organizing community events to promote engagement and camaraderie. Managing all aspects of front desk operations for residential properties, including resident inquiries, and maintenance requests, ensuring efficient and seamless processes.

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  OYO

  Apr 2018 - Jun 2020

  ▪︎Oversee the operations functions of the hotel, as per the Organizational chart.▪︎Handling customer complaints and queries.▪︎Ensuring compliance with health and safety legislation and licensing laws.▪︎Recruiting, training and supervising staff▪︎Maintaining statistical and financial records▪︎Managing budgets▪︎Planning maintenance work, events and room bookings▪︎Maintain a good GX and NPS▪︎Set Cluster goal and create plans of action for achieving them ▪︎Plan work schedules for individuals and teams▪︎Meet and greet customers▪︎Ensure events and conferences run smoothly▪︎Carry out inspections of property and services▪︎Ensure compliance with licensing laws, health and safety and other statutory regulations▪︎Address day to day operation problems and troubleshoot accordingly▪︎Increase Walking Revenue

  • Cluster Manager

    Apr 2018 - Jun 2020

  • Hotel Manager

    Apr 2018 - Jan 2019
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  Transitel A Boutique Hotel

  Jun 2020 - now

  Corporate General Manager

  Strategic Planning: Developing and implementing corporate strategies to achieve business objectives and long-term growth.Financial Management: Managing budgets, financial forecasting, and monitoring financial performance to ensure profitability and sustainability.Leadership and Team Management: Providing leadership and direction to department heads and teams, fostering a collaborative and high-performance culture.Business Development: Identifying new business opportunities, partnerships, and markets to expand the company's footprint and revenue streams.Operational Excellence: Streamlining processes, improving efficiency, and optimizing resource allocation to enhance operational effectiveness.Stakeholder Engagement: Building and maintaining relationships with stakeholders, including shareholders, clients, suppliers, and regulatory bodies.Risk Management and Compliance: Identifying and mitigating operational risks, ensuring compliance with regulatory requirements and industry standards.Performance Monitoring and Reporting: Monitoring key performance indicators (KPIs), analyzing data, and preparing reports for senior management and stakeholders.Continuous Improvement: Promoting a culture of continuous improvement, innovation, and learning to drive excellence and stay ahead of market trends.Crisis Management: Leading the company through periods of crisis or change, making strategic decisions to mitigate risks and protect the organization's interests. Show less