Henrique Ferro

Experience

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  DSCON

  Feb 2008 - Oct 2008

  Weblogic Portal Architect

  Working on the development of JEE systems architecture and best practices for Corporate Portal Using Weblogic Portal 10.2.

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  Kiman Solutions

  Oct 2008 - Feb 2010

  Senior SOA Architect

  Acting in the definition of the JEE architecture and service orientation for the migration of ERP (Kiprev) from pl/sql and forms to JEE and web services.

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  Ninecon Associated Consultants

  Feb 2010 - Sept 2010

  Senior SOA Architect

  Acting in the coordination of the implementation of service-oriented architecture following Oracle standards and definitions. Integrations between EBS modules using SOA Suite 11g and ODI 10g.

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  Fleury

  Sept 2010 - Jan 2011

  Corporate Systems Architect

  Architecture of corporate systems. Implementation of service engineering, design patterns. Participation in the implementation of the CoE (Center of Excellence) SOA.

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  Porto Seguro

  Feb 2011 - Aug 2013

  SOA Architect

  Leadership in the creation of the SOA Core and best practices in architecture, development and governance in a Service Oriented Architecture. Training, workshop and qualification of the IT team and department. Definition of the service engineering process, application and best practices in SOA setup and operation. Service management and governance.

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  Alpar

  Apr 2012 - Aug 2013

  Senior SOA Architect

  Consulting on SOA and BPM implementation and best practicesDefinition of Reference ArchitectureDefinition of Service Engineering Process (OSEF)Definition of BPM Process (BPE)SOA Foundation and BPM Foundation InstructorSOA/BPM Suite Hands-on Instructor

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  Netshoes

  Aug 2013 - Oct 2014

  Master Middleware Administrator

  Main responsibilities• Respond to customer requests and requests, seeking to understand their needs and questions and support them from onboarding, use and retention of contracted solutions; In addition to writing service reports and monitoring usability with the customer after support.

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  Oracle

  Oct 2014 - now

  Reports to: LATAM DirectorTeam below: 1 manager and 15 professionalsScope: BrazilResponsible for ¾ of LATAM revenue.Main responsibilities:• Mainly responsible for developing, consolidating and ensuring the actual fulfillment of the corporate strategy of the pre-sales area, with a Latam scope, in order to guarantee the satisfaction of all stakeholders and the achievement of the main goals and KPIs;• Lead and manage diverse and multifunctional teams, ensuring their development and providing a healthy and open environment for creativity and innovation, aiming at the construction of new projects with high impact on the company;• Macro-management of corporate projects, contracts and suppliers, monitoring their execution, schedules and quality;• Create management reports and present them in strategic decision-making meetings. Show less Reports to: LATAM DirectorTeam below: 12 professionalsScope: BrazilMain responsibilities:• I took on this position due to the management of complex projects with extreme quality, strict adherence to their schedules and significant financial representation, in addition to leading and managing the team and keeping them 100% engaged and without asking for termination;• In this position, the main challenge is to continue managing migration projects from on-premise to the cloud, maintaining and developing relationships with clients, being the focal point between clients, corporate strategies and operations;• Acting as an advisor, understanding the needs, goals and challenges of clients' businesses, and passing this information on clearly to the execution team, offering insights and guidance on the best way to conduct the project;• Contract management, compiling information and data to act strategically towards the client, such as identifying upselling and cross-selling opportunities in order to strengthen the Oracle brand and expand its use and promote product upgrades;• • Manage onboarding and customer relationships, being available to customers to present them with best practices, customize solutions and optimize processes in order to ensure operational efficiency and maximum ROI;• Manage conflicts, acting proactively and in advance with the customer, administrative and operational departments, providing support and transparency in the event of errors and presenting viable, technical and strategic solutions to ensure satisfaction and a better experience with the customer;• Act proactively in talent attraction and talent experience, approaching relevant communities in the tech, IT, PO, PMO, cloud and other areas. Show less Reports to: Manager BrazilScope: BrazilMain responsibilities:• In this position, the main challenge was to plan and execute strategies to capture strategic accounts for the company, monitoring the end-to-end sales process, and acting as an advisor in understanding customer demands, structuring proposals and monitoring project execution;• Carry out account development actions, with the aim of increasing up and cross-selling, by strengthening relationships with the identification of internal opportunities; with the purpose of achieving maximum sales profitability and growth;• Monitor the execution of sales specialists, services, partners and support team;• Daily pipeline management and weekly sales forecast, providing strategic actions to facilitate the closing of sales and identifying new business opportunities. Show less Reports to: DirectorTeam below: 22 professionalsScope: Latam and Central AmericaMain responsibilities:• This was my first challenge with a Latam scope, in which I was responsible for monitoring the customer experience at each stage of their relationship with Oracle, identifying opportunities for improvement and offering them the best possible experience;• I led and managed a team of 30 multifunctional professionals whose goal was to analyze each stage of the customer's relationship with Oracle and promote actions that would improve and individualize their experience, with the goal of ensuring maximum satisfaction with the company's products and solutions, from implementation to ongoing operation;• Develop and implement strategies to ensure customer satisfaction and retention, working closely with the sales, pre-sales and engineering areas to ensure integration;• Ensure that customers are fully trained and equipped with all the necessary information and best practices for the solutions and products contracted;• Act as a technical reference to clarify doubts from the operations team, in addition to being the main contact for critical escalations. Show less Reports to: Brazil ManagerScope: BrazilMain responsibilities:• Be the main focal point for customers with Oracle, supporting them with their questions and complaints, taking actions to improve their experience, satisfaction and retention;• Implement strategies and actions in partnership with the sales, support and product areas in order to guarantee an integrated customer experience, defining work flows and processes;• Catalyze solutions to problems and conflicts, identifying root causes and building action and correction plans in order to structure new processes. Show less

  • Head of Brazil Cloud Engineer Infra & Native

    May 2024 - now

  • Head of Brazil Cloud Engineer Infra & Database

    Jun 2022 - May 2024

  • Senior Cloud Engineer (Account Executive)

    Jun 2021 - May 2022

  • Head of LAD Exadata C@C Customer Success (Senior Manager)

    Mar 2020 - Jun 2021

  • Customer Success Manager (Team Leader)

    Jan 2018 - Mar 2020

  • Customer Success Manager (Cloud Solution Specialist)

    Mar 2017 - Dec 2017

  • Middleware Support Engineer Senior

    Oct 2014 - Feb 2017
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  Poli Junior

  Oct 2024 - now

  Business Mentor

  Atuo como mentor do programa Poli Ventures que é formado pelo núcleo da Poli Júnior focado em transformar ideias em novos negócios.

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  REDE LÍDERES DIGITAIS

  Oct 2024 - now

  Board Member

  Promote business and education through the most relevant digital native companies and professionals who have already delivered positive results in their journeys.