Kussum O.

Experience

• 

  Virgin Media

  May 2004 - Feb 2008

  •Successfully completed the below courses with Sterling Associates to improve my existing skills and knowledge;MS Power Point (May 2006), MS Excel Advanced (June 2006), MS Excel Visual Basic (Aug 2007), Introduction to NLP (May 2006), Time Management (Dec 2007), Dealing with Difficult Staff (Dec 2007), Assertiveness Skills (Dec 2007)•Led group meetings to create and allocate monthly tasks to be completed and discussed any other issues•Created, investigated and provided commentary on monthly payments reports (types of payments, monthly comparisons, supplier payments breakdown, customer payments by region) and KPIs on team performances for the payments department•Collated, analysed and reviewed bank charges after the merger of NTL and Telewest. As a result, created bank charges reports which led to the tenders report that resulted into reduced costs for the finance department•Analysed and provided solutions on reports created for supplier tenders by comparing costs on all suppliers and services to provide cost effective payment methods •Worked with different teams and managers within the payments department and other financial departments on ways to improve teams efficiency through improving the flow of information and reports•Created MS PowerPoint presentations for managers to assist in both internal and external meetings Show less •Worked with managers to create KPIs and SLAs for each team and monitored the measures placed•Engaged with employment agencies for temporary staff and organised interviews for new employees, review time sheets and resolving any issues•Authorised payments for invoices for consumers and suppliers through the Oracle system•Investigated and monitored daily and weekly payment transactions on each system•Trained colleagues on MS Excel and MS PowerPoint to improve their skills•Created ad-hoc reports for senior management Show less

  • Payments Analyst

    Jan 2006 - Feb 2008

  • Payments Planner

    May 2004 - Jun 2006
• 

  Spar Store

  Feb 2008 - May 2011

  Owner / Manager

  •Successfully managed and motivated employees by creating staff rotas, cleaning rotas, daily and weekly tasks, scheduling one to ones and resolving any disputes•Trained and informed staff with any new services and changes, for example introducing the national lottery facility terminal•Managed the bookkeeping on a daily basis and investigated any discrepancies while dealing with cash and other method of payments•Kept a professional relationship with suppliers and negotiated product costs•Had a customer focused approach by being aware of customer needs and wants on both products and services. This resulted the business operating in an efficient manner which improved the customer experience•Looked at new ways to improve the business by keeping up to date with trends on products and services•Increased profits by 54% in the 3 years of running the business by focusing on areas of improvements such as streamlining business processes•Successfully negotiated and completed the lease of the business to a corporate business for a goodwill rise of 57% Show less

• 

  Grange Road Properties

  Jun 2011 - now

  Self Employed
• 

  Robin Hill Stores

  Sept 2014 - May 2019

  Co-Owner / Manager

  •Managed finance and budget for the store, to ensure the store is run in an efficient manner•Maintained strong relationships with customers, suppliers and staff for the success of the business•Worked towards maximising profits by reviewing and improving current processes•Introduced new products and reviewed existing products to ensure the business is up to date with product trends•Created a customer friendly environment by listening to suggestions from staff and customers•Reconciled daily cash takings, investigated seasonal trends and changed the store layout•Successfully worked, promoted and raised funds with local clubs within the community•Dealt with high value cash flow within the Post Office•Managed the banking services within the Post Office to ensure all the necessary processes were successfully completed•Promoted new and current services provided within the Post Office to the local community from banking, bill payments, postage, transfers, insurance, currency exchange Show less

• 

  One Stop Stores Ltd

  Sept 2019 - Dec 2019

  Shift Manager
• 

  Alacrity Accountancy Ltd

  Mar 2022 - Jan 2023

  Payroll Administrator
• 

  Versant Associates LLP

  Jan 2023 - now

  Payroll Administrator