Tanner Shaw

Experience

• 

  NAPOLI GROUP LLC

  Sept 2014 - Aug 2018

  Shift Manager

  • Managed 15 restaurant employees and ensured the efficient operation of a shift • Maintained a clean and organized work environment to allow for the most welcoming atmosphere for guests of the restaurant• Developed and honed leadership skills, taking responsibility for the actions of my employees and coaching them when appropriate• Ensured that employees met the safety and health standards of food preparation

• 

  First Seacoast Bank

  Aug 2018 - Nov 2019

  Customer Service Representative

  • Devoted time to take personal interest in customers' financial lives in order to recommend the most appropriate banking products• Processed a wide variety of transactions for customers, including deposits, withdrawals, account openings, as well as wiring funds domestically and internationally• Carefully reviewed BSA (Bank Secrecy Act) documents to ensure accuracy in reporting to Federal regulators• Utilized third party software to identify potentially fraudulent activity and/or risks to the bank in order to maintain our integrity as an organization Show less

• 

  Southern New Hampshire University

  Nov 2019 - now

  ▪ Led the implementation of Scholarship Universe, providing students with access to a vast pool of free funding solutions.▪ Initiated the Fraud Strategy project, leading to over 100 times more fraud detections compared to the prior year.▪ Streamlined annual compliance process by transitioning it in-house, resulting in significant cost savings of$50,000 per year and a marked reduction in preparation time.▪ Collaborated closely with the Financial Literacy Team to transform SNHU’s ‘FinLitCon’ event, resulting in aremarkable 300% increase in attendance compared to the previous year.▪ Optimized internal scholarship applications, resulting in a 550-application boost and improved user experience.▪ Introduced the Financial Literacy Peer Mentor program, offering free counseling services to SNHU students.▪ Revamped Financial Literacy team KPIs and enhanced tracking methods for more robust reporting capabilities. Show less

  • Associate Project Manager | Financial Wellness & Integrity Team

    Mar 2022 - now

  • Financial Aid Risk Mitigator II

    Oct 2020 - Mar 2022

  • Finance Counselor

    Nov 2019 - Oct 2020