Carlo Sorci

Experience

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  Leda picc. Soc. Coop. (Mail Boxes Etc. Affiliated)

  Jan 2002 - Sept 2009

  Sales Administrator

  Serving Customer, checking and making Invoices, Editing files, Printing, Faxing, E-mailing, Banking, Cashing up, Packaging, Processing documents for shipping, Mail sorting, Retail sale, Customer Service over the phone, delivering, picking up parcels.

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  Agricultural Secondary School

  Sept 2002 - Jun 2004

  Agronomist & horticulturist position

  3 different six-month cycles of internships carried out during the secondary school of agriculture in Vittoria (Sicily), which are compulsory in the school curriculum. These internships were to take place at 3 different companies covering various facets of the local agricultural sector.- 1st apprenticeship (6 months - September 2002): Undertook all aspects of animal husbandry i.e. breeding, milking, feeding, managing waste and barn cleaning.Name and Address of Employer: Tumino Giuseppe & Gigi Dairy Farm- 2nd apprenticeship (6 months - September 2003): Inspected facilities and equipment, positioned and regulated plant irrigation by programming environmental and irrigation control computer systems. Determined growing conditions and prepared soil for planting or transplanting, Identified plant diseases, weeds and insect pests and applied pesticides and fertilizers. Assigned work schedules and duties to nursery and greenhouse staff and monitored work to ensure correct practices were followed.Name and Address of Employer: Flower/Plant Nursery.- 3rd apprenticeship (6 months - September 2004): Undertook an administrative role across various departments within this cooperative company where members traded vegetable produce which was then processed and packaged to be sold on to supermarkets.Name and Address of Employer: Rinascita Co.Op. Show less

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  Ragusa Province

  Jan 2008 - Jun 2008

  Agronomist

  University Internship carried out in the local province of Ragusa with data collection and analysis of the above to understand the state of delivery of European funds.

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  Ziccarello's Farm

  Jan 2012 - Oct 2013

  Horticulturist

  - Supervised a team of farm workers to produce high yielding, high quality Cherry tomato crops in a challenging greenhouse farming environment.- Assisted in the execution of planting schedules, cultivation, crop budgets, farm design, pest control, harvest scheduling and farm record keeping/accounts.- Oversaw all aspects of soil, pesticide and water management to achieve sustainable crops and carried out tests.- Provided timely agronomic information to support sales and operational activities. Show less

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  Cilio Agricultural Firm

  Jun 2012 - Sept 2013

  Agronomist

  - Assisted local farmers with the completion of EU funding applications and cadastre (e.g. certificates and surveys).- Administered a high volume of paperwork in relation to funding applications and liaised with public authorities on a daily basis with a focus on safeguarding legal compliance before releasing documents.- Advised agricultural clients on effective irrigation and greenhouse system designs.

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  KKJ ltd (Mail Boxes Etc. affiliated)

  Mar 2014 - Mar 2016

  Supervisor and Senior Administrator

  Played a central role in the Covent Garden Business Hub, offering comprehensive business solutions to commercial clients, including product fulfilment, business printing, and direct mail services.Demonstrated leadership by supervising and training team members, ensuring that they performed their roles efficiently and met quality standards.Built and maintained strong client relationships, consistently ensuring that orders met high standards of delivery and quality.Demonstrated effective negotiation skills, managing price negotiations, quotations, and payments, with a focus on maximizing sales.Managed daily mail distribution, operated cash registers, and handled incoming/outgoing packages with precision.Delivered top-notch customer service, addressing inquiries and resolving issues promptly.Collaborated with suppliers to maintain stock orders and appealing displays.Promoted and sold services through various channels, including in-centre displays, in-person interactions, and over the phone.Maintained and updated shipping tools for streamlined transactions.Stayed well-informed about Brexit and UK Customs deals, ensuring compliance.Managed the Mail fulfilment customer's products list for customs clearance and updated Harmonised Codes for import/export services.Tailored document and finishing services to meet customer requirements.Provided vital support to the centre manager in maintaining an organized and welcoming centre environment. Show less

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  MBCC Foods (Ireland) Ltd

  Apr 2016 - Apr 2017

  Barista

  - Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.- Cleaning and sanitising work areas, utensils and equipment.- Cleaning service and seating areas.- Describing menu items and suggesting products to customers.- Servicing customers and taking orders.- Receiving and processing customer payments.

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  TTEC

  May 2017 - Aug 2019

  Customer Service Representative

  - Acting as a brand ambassador and being the first point of contact for both business and consumer customers.- Responding to multichannel queries via inbound calls, emails, and live chat queries using Sales Force & Inside software.- Ensuring the delivery of a high standard of service and creating excellent customer experiences.- Offering customers in-depth knowledge of the company’s products and associated legislation.- Resolving product queries and addressing questions regarding online accounts and customer orders.- Managing complaints and aiming for timely and effective resolutions without escalation.- Proficiently maintaining and updating customer databases, ensuring accurate and up-to-date records.- Enhancing customer relationship management.- Providing comprehensive training to guide customers through the account setup process.- Coordinating the shipping process, ensuring timely delivery to customers, and managing shipping documentation.- Handling customer returns and exchanges, managing return authorizations, and facilitating issue resolution related to returns.- Streamlining order processing workflows to enhance efficiency and reduce lead times.A- ddressing customer inquiries related to shipping, providing tracking information, and resolving shipping-related issues.- Managing RMAs, including issuing RMAs, coordinating returns, and overseeing the return process to ensure customer satisfaction.- Familiarity with order tracking systems and software to monitor the progress of shipments and provide real-time updates to customers. Show less

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  Concentrix

  Aug 2019 - May 2022

  Sales Advisor EMEA / UK / US / Canada and Italian Market

  - Acting as a sales brand ambassador for Microsoft Software's products and being the first point of contact for businesses for the countries in EMEA area / UK / US / Canada and Italian Market.- Responding to multichannel queries via inbound calls, emails, and live chat using MS software.- Ensuring the delivery of a high standard of service and creating excellent customer experiences.- Effectively generating Sales Qualified Opportunities and revenue pipeline e.g., BANT.- Efficiently managing opportunities and pipeline throughout the sales cycle.- Driving sales activity through upselling, cross-selling, and supporting company retention initiatives.- Leading generation and setting up customers' accounts.- Providing support to purchasers with the initial training introduction for using the accounts and licenses.- Offering companies in-depth knowledge of the company's products and associated legislation.- Proficiently maintaining and updating customer databases, ensuring accurate and up-to-date records.- Managing customer relationships. Show less

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  Logical Recruitment Partners

  May 2022 - Oct 2023

  - Managing existing client relationships and executing end-to-end client recruitment processes.- Developing, retaining, and expanding existing client relationships to ensure a high level of quality service and employee satisfaction.- Participating in and organizing client meetings.- Serving as the point of contact for candidates and clients. - Research and selection across Europe.- CV screening and scheduling interviews with clients across Europe.- Headhunting passive and active candidates.- Job posting.- Managing the full recruitment process, including sourcing, screening calls, preparation calls, offer calls, and placements.- Providing support to candidates during relocation.- Conducting social media activities.

  • Account Manager

    Sept 2023 - Oct 2023

  • Senior Resourcer

    May 2022 - Aug 2023
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  Equality Commission for Northern Ireland

  Oct 2023 - now

  Administrative Officer

  - Providing a friendly, polite and professional information service ensuring, accuracy of information, efficiency and good customer service.- Dealing with routine information enquiries, by telephone, email, or as required responding to requests and communicating information to colleagues and customers in a clear, concise and timely manner.- Undertaking the administrative duties necessary for the maintenance of a small reference library.- Word processing and formatting reports, letters, press releases, etc. using MS and ECNI software.- Undertaking filing in accordance with the arrangements established by a Directorate manager, ensuring information is accurate and up to date.- Preparing and maintaining administrative records for the Directorate, for example, activity sheets.- Undertaking administrative tasks and maintaining records in relation to the work of the Directorate, for example, incoming and outgoing mail.- Photocopying documentation and correspondence as required.- Preparing information for input to the Commission’s databases and maintaining and updating databases and mailing lists to ensure accuracy.- Checking statistical and other returns received to ensure that they are completed fully and accurately.- Extracting reports from Commission databases.- Reading typed reports for errors and checking the accuracy of statistical and other information.- Other related duties appropriate to the grade. Show less