Crista James

Experience

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  Clarkson University, School of Business

  Aug 2010 - May 2011

  Plan, organize, and host School of Business Open House events for prospective studentsPresent and answer questions about personal college experiences and build relationships with prospectsConsistently email and stay connected with prospective students and their parents Consult and counsel freshmen class by leading weekly discussions designed to elicit open dialogue with students about academic and personal concerns while transitioning into college life

  • Assistant to Associate Dean

    Sept 2007 - May 2011

  • Peer Educator

    Aug 2010 - Dec 2010
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  Target

  Jan 2012 - Mar 2012

  Senior Team Leader

  Manage soft line merchandise assortment, inventory flow to floor, pricing, and stockroom processesEnsure adequate staffing, lead and mentor team members

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  M&T Bank via Kelly Services

  Mar 2012 - Oct 2012

  Administrative Assistant

  Create user manuals and train new employees on proprietary mortgage computer software

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  P&A Group, Inc.

  Feb 2014 - Apr 2014

  Administrative Assistant

  Create user manuals on proprietary computer software programs used by P&A Group.Enroll and/or cancel employees with COBRA insurance.

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  Walgreens

  Jul 2014 - Dec 2016

  Assistant Store Manager

  Relocated and managed teams of 20 to 25 people at three stores in different states. Recruit, select, hire, onboard, and train new team members and cross-train current employeesDevelop, mentor and coach new and current associates Utilize Kronos and Workforce Management to manage payroll and scheduling for leadership, pharmacy staff, and customer service associatesAssist with employee conflict resolution, facilitation and evaluationAddress Customer Satisfaction Surveys and resolve complaints to improve customer experienceDevelop and prioritize daily action plan from department walks, performance reports and scorecardsConduct daily meetings to inform new policies and programsFollow up on completion of tasks at end of shift or next dayAnalyze warehouse and vendor orders to ensure proper inventory levelsOversee inventory management by keeping associates accountable and recognizing a “Stockroom Star”Execute customer plan each month including organizing displayers coming from the warehouseDevelop a schedule for resets and revisions including personnel and time frameFacilitate store participation and represent Walgreens at community eventsAccomplishments:• Two former mentees have been promoted to Assistant Store Managers at prior locations• Decreased stockroom inventory by approx. $5,000 in Plattsburgh and $7,000 in Burlington Show less

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  Kirkland's

  Jun 2017 - Aug 2017

  Senior Assistant Store Manager

  Organize, manage and count physical inventory in the stockroom and sales floorExecute event guide and change layout weekly to promote merchandiseAssess store to create action plan for employees and hold accountableLead by example, coach and recognize team membersSchedule employees to ensure adequate coverage for daily operationsWelcome and assist customers and resolve complaints

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  Newport News Shipbuilding, A Division of Huntington Ingalls Industries

  Aug 2017 - May 2018

  Training Coordinator/ Administrative Generalist

  Create course offerings in the shipyard’s learning management systemEnroll all production craftsmen and foremen in training classes Serve as subject matter expert and ensure craftsmen have credentials and access to computer software Schedule and track training progress for all craftsmen and foremenUpdate the craftsmen and foremen training matrix in Access and Excel dailySupport managers by processing learning requests, coordinating classes and tracking trainingTroubleshoot and recommend new processes for more efficient and accurate tracking Manage transcripts and SharePoint site to communicate training schedules and recordsOrder department office supplies, promotional items and classroom materialsOversee budget for the technical learning centerSchedule, manage and update the calendar for the department’s training classroomsCreate Checkbox surveys to gauge employees’ interests for upcoming eventsCoordinate team engagement and social events Show less

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  Mattel, Inc.

  Oct 2018 - Feb 2019

  Seasonal Consumer Services Associate

  Respond to consumer calls and e-mails received in the Consumer Services DepartmentResolve issues to consumer’s satisfaction and within the guidelines of service policyInput Consumer data using appropriate terminology and coding Maintain up-to-date product knowledge

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  Vera Bradley

  Nov 2018 - Dec 2018

  Seasonal Sales Associate

  Engage the guest and enhance their experience through product awareness and team sellingDrive store results through add on selling and conversion that meet the guest’s wants and needs

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  University at Buffalo

  Mar 2019 - May 2021

  Administrative Assistant