Jeffrey D. W.

Experience

• 

  HAI Group

  Aug 2009 - now

  I work closely with Underwriting, Account Services, and Marketing to develop and implement new business plans, establish relationships with agents and insureds, and present strategies and services. I directly support efforts to increase customer satisfaction and market share, expand products and partnerships, and improve financial performance across the company's products and services. I am responsible for developing and implementing quality assurance processes to enhance quality control efforts and reduce errors and defects. I am responsible for detecting and resolving problems and creating strategies and inspection activities to ensure that the final product observes the company's quality standards and delivers satisfactory outcomes. I work to build and expand membership and increase loyalty with energy and enthusiasm by focusing on key initiatives that impact strategic growth, member retention, customer satisfaction, and customer experience. Show less

  • Assistant Director, Business Development & Strategic Solutions

    Mar 2023 - now

  • Assistant Director, Strategic Capital Solutions

    Nov 2019 - Mar 2023

  • Assistant Director, Customer Centric Strategies

    Aug 2013 - Nov 2019

  • Director, Risk Control & Consulting

    Nov 2011 - Aug 2013

  • Vice President, Risk Control & Consulting

    Aug 2009 - Nov 2011