Ahmed Hassan Shah

Experience

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  USAID

  Jan 2009 - Jun 2009

  Survey Officer

  Studying the quantum and type of imports into Pakistan from Afghanistan. (finished and unfinished goods)Study of incoming goods through regular and smugglers routes.Identifying business people involved.Consolidating of report and dispatch to the consultant.

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  Jazz

  May 2014 - Jan 2015

  Corporate Account Manager

  In my role as a Corporate Account Manager at Jazz in Peshawar, Khyber Pakhtunkhwa, Pakistan, I was responsible for overseeing account management, sales targets, revenue growth, and customer satisfaction. I ensured effective coordination between departments to address customer issues promptly and maintained regular communication with clients to ensure their needs were met.

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  Defence Housing Authority (DHA), Lahore

  Aug 2015 - Aug 2020

  Assistant Director Public Relations

  In my role as a Manager at Defence Housing Authority (DHA), Lahore. I successfully managed customer services, conflict resolution, and branch administration. I also organized resident's quarterly meetings, conducted orientation sessions for new employees, and oversaw storekeeping operations.

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  DHA Lahore

  Aug 2020 - now

  Assistant Director Administration & Coordination

  ● Led administration and coordination of office operations, ensuring a secure and efficientworkplace.● Managed issuance of health insurance and life assurance policies for employees.● Oversaw accommodation management and employee welfare, maintaining high employeesatisfaction levels.● Established and coordinated relief camps, ensuring timely support during critical situations.● Streamlined customer service processes and conflict resolution mechanisms, improvingsatisfaction by 30%. Show less