Nelson Diaz

Experience

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  AT&T Mobile Tel

  Nov 1997 - Feb 2005

  Retail Sales Manager

  Managed 14 employees, in the largest retail store in Dade County. Guaranteed store met daily sales objectives and operational requirements. Balanced customer request and concerns, employee requests, and request of senior management. Managed staff to ensure the store employees where properly trained to use systems such as Lightbridge, Axys, Siebel, Oracle, and Titan. Was responsible for inventory levels, objectives and controllership responsibilities where carried out in a well controlled environment. Process and correction of employee discrepancies in day-to-day transactions. Responsible for employee efficiency by monitoring performance and maintaining access to operating and control. Ensure that inventory reports, deposits reports, DOA phones, and accessory warps, are processed in a timely manner. Kept employees motivated and focused to enhance sales. I was a Presidents Club Winner in 2002. Show less

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  AT&T

  Feb 2005 - May 2012

  Area Sales Manager

  As Area Sales Manager I was tasked with the responsibility of managing, supporting and developing the skill sets of sales executives. My team would range from 9 – 12 direct reports. I needed to insure that reps stayed on task and delivered on sales objectives. I accomplished this by constantly coaching, conducting prep/planning sessions on accounts, demonstrating an effective sales call, developing technical skills with systems to improve overall performance and effectiveness. I needed to insure that reps managed to an acceptable level of activity and utilized Salesforce to accomplish this. I was able to exceed my objectives in 2010, 2011, 2012, and 2013. I was a President Club Winner in 2012. Show less

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  YP

  May 2012 - Jun 2017

  Performance Manager in Ft. Lauderdale/Melbourne which is the largest district in Florida with over 750 accounts currently being measured and managed. I am responsible for gathering, analyzing, and reporting out program performance results across the entire advertising portfolio (Print, Search Engine Marketing, ypLocalADs, Direct Mail, and Mobile). I am a direct resource for online traffic, lead reports, and tracked calls for the local sales team. I create weekly and monthly reports that help address questions for customers, team, and leadership. I utilize internal tools to monitor performance and identify additional opportunities to ensure internal KPI’s are consistently met. I role out and train system updates and tools to help sales team improve customer experience and performance. Show less As Area Sales Manager I was tasked with the responsibility of managing, supporting and developing the skill sets of sales executives. My team would range from 9 – 12 direct reports. I needed to insure that reps stayed on task and delivered on sales objectives. I accomplished this by constantly coaching, conducting prep/planning sessions on accounts, demonstrating an effective sales call, developing technical skills with systems to improve overall performance and effectiveness. I needed to insure that reps managed to an acceptable level of activity and utilized Salesforce to accomplish this. I was able to exceed my objectives in 2010, 2011, 2012, and 2013. I was a President Club Winner in 2012. Show less

  • Performance Manager

    Sept 2014 - Jun 2017

  • Area Sales Manager

    May 2012 - Aug 2014
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  Boats Group

  Jun 2017 - Jun 2018

  Director of Account Management North America

  As Director of Account Management I am responsible for the management, growth, and profitability of our Boats Group customers. As a department leader I am tasked with the responsibility of guiding, and developing a team of professionals serving our customers through North America. I work closely and collaboratively across all departments to achieve and exceed key performance metrics designed to support profitable growth. Responsibilities include but are not limited to, providing proactive solution to meet customer and business needs. Develop and execute customer strategies around growth and retention. Analyze current business trends, and provide consultative insight for Boats Group internal and external customers to make informed business decisions. Show less

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  Midtown Realty International

  Jul 2018 - now

  VP of Operations / Realtor

  Professional licensed Realtor with over 20 years of management and strong customer skills gained through my time in Corporate America. I have been an active licensee since 2003, and my experience allows me to provide a detail-oriented style that focuses on customers goals. I graduated from Florida International University in 1997, and enjoy being an active member in the Miami Lakes community since 2003. My main areas of focus are Commercial properties in Dade County as well as Residential properties in Dade and Broward County. My goal is to provide my customers with 100% dedication in helping them find what are looking for. Show less