Sandra Roman

Experience

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  Macy's West (Federated)

  Oct 2003 - Apr 2005

   Provided excellent customer service. Maintained customer records in order to coordinate storewide events. Independently handled customer issues, resolving them in an efficient and timely manner, while maintaining high customer service standards. Train incoming associates in becoming proficient on the Point of Sale terminal, providing outstanding customer service, and maintaining floor standards (ADA and visual). Proficient in merchandising standards. Successfully plan and lead the monthly floor set-up. Consistently interested in the retail business end by being aware of department sales plan and merchandise quantities in stock. Extensive interaction with Loss Prevention in order to maintain a desirable environment for both customers and associates. Show less

  • Biotherm Counter Manager

    Jan 2004 - Apr 2005

  • Customer Service Supervisor

    Oct 2003 - Jan 2004
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  FedEx Ground

  Jun 2005 - Jul 2006

  Transportation Management Systems Clerk & International's Clerk

   Responsible for dispatching loaded freight trailers with their corresponding drivers and to the correct destinations. Documented arrival data for all freight trailers. Completed data entry for all packages destined for Canada and Puerto Rico. Contacted recipients and shippers for additional information required to complete shipments. Trained new warehouse and International Department employees. Assisted in the completion of loaded local packages on the FedEx Ground delivery vans. Show less

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  General Atomics Aeronautical Systems

  Aug 2006 - now

  Oversee and manage Learning Management System Administration by providing governance, establishing best practices, and identifying role-based requirementsAssess organizational training needs to manage and execute organizational training development/performance support projects that address those identified needs Manage team comprised of a Training Manager (responsible for five LMS Administrators) and nine Instructional Designers responsible for the development and execution of GA-ASI learning solutions Obtain department business cases and determine LMS functionality best suited to meet needs Develop, maintain, and provide metricsMaintain CMMI, AS9100, DCMA, and DCAA ComplianceStakeholder in QMS and Process Improvement Activities Identify and facilitate annual Process Improvement Objectives Show less Oversee and manage Learning Management System Administration by providing governance, establishing best practices, and identifying role-based requirementsAssess organizational training needs to manage and execute organizational training development/performance support projects that address those identified needs Manage team comprised of a Training Manager (responsible for five LMS Administrators) and nine Instructional Designers responsible for the development and execution of GA-ASI learning solutions Obtain department business cases and determine LMS functionality best suited to meet needs Develop, maintain, and provide metricsMaintain CMMI, AS9100, DCMA, and DCAA ComplianceStakeholder in QMS and Process Improvement Activities Identify and facilitate annual Process Improvement Objectives Show less Oversee and manage Learning Management System Administration by providing governance, establishing best practices, and identifying role-based requirementsManage team of four LMS Administrators Obtain department business cases and determine LMS functionality best suited to meet needs Develop, maintain, and provide metricsMaintain CMMI and AS9100 ComplianceStakeholder in QMS and Process Improvement Activities Identify and facilitate annual Process Improvement ObjectivesAs Mission Systems OT Lead, design, develop, and execute all Organizational and Functional training needs for Mission Systems Show less Organizational Training for GA-ASIOversee and manage Learning Management System Administration by providing governance, establishing best practices, and identifying role-based requirementsOversee and manage Instructional Design Projects including the development of web-based and instructor-led coursesDevelop, launch, and maintain Professional Development Programs including Mentorship, Leadership, and Facility ToursMaintain CMMI and AS9100 ComplianceStakeholder in QMS and Process Improvement Activities Identify and facilitate annual Process Improvement ObjectivesAs Mission Systems OT Lead, design, develop, and execute all Organizational and Functional training needs for Mission Systems Show less Design, develop, and execute all Organizational and Functional training needs. Key Accomplishments & Tasks: Fully and independently implemented and established the Learning Management System (LMS) adopted by the company for all procedural and functional training Design, development, and creation of all LMS courses in use (85 procedure related courses and 28 interactive functional training modules)  Proficient in the use of Articulate software to narrate and add interactive elements to training courses Ensure the company quality standards are met through active participation in Quality Management System decision making as the delegate to the Director of Administrative Support Identify, establish, assign, and record all Organizational Training needs for an organization of >700 employees and all new hires Exercise necessary judgment to update and maintain two Organizational Training procedural documents compliant with ISO and CMMI standards Participate in CMMI, SCAMPI, and ISO appraisals/audits  Serve as an internal auditor  Serve as facilitator for all annual Business Process Improvement Objectives concerning training  Develop and maintain Organizational Training Metrics Create the annual training budget  Develop and distribute all Organizational Training electronic communication  Work closely with subject matter experts from all functional groups (Engineering, Program Management, Quality, and Support) Show less Provide general Human Resources Assistance to members of the Human Resource team, company employees, managers, and applicants. Key Tasks: Conduct new hire orientation for all company hires, intercompany transfers, and agency employees. Maintain and update all new hire orientation-related information in order to ensure information being communicated is thorough and accurate. Order supplies associated with new hire orientation. Played an essential role in the company’s implementation of SAP. Effectively use the program for all HR entries (new hires, status changes, terminations, etc.) Primary point of contact for all company shift changes.  Provide Employee Relations related support to the Recruiting Team and HR Administrators. Provide excellent customer service to employees in order to respond to questions and concerns regarding Policies & Practices, Benefits, and related issues. Primary Benefits Liaison for entire workforce  Administration of leaves relating to the following areas: Family Medical Leave Act, CA State Disability, CA Paid Family Leave, Pregnancy Disability Leave, and approved leaves of absence. Bilingual assistance provided for Workers’ Compensation leaves.  Communicate via email and telephone with various departments and supervisors to relay time sensitive information pertaining to new hires, status changes, transfers, leaves, and terminations. Provided training to four fellow Employee Relations Human Resources Assistants at their time of hire. Additional training conducted with the ER Assistant team to provide information on processes and procedures related to SAP. Coordinated scheduling of New Horizons training courses. Show less

  • Senior Training Manager, Instructional Design and Learning Management

    Apr 2021 - now

  • Training Manager - Instructional Design & Learning Management

    Feb 2017 - Apr 2021

  • Training Manager, Learning Management

    Jul 2015 - Feb 2017

  • GA-ASI Organizational Training - Mission Systems OT Lead, Training Developer, Process Improvement

    Jun 2013 - Jul 2015

  • Training Coordinator

    Jun 2010 - Jun 2013

  • Human Resources Assistant

    Aug 2006 - Jun 2010