Ho Thi Thuy Diem

Experience

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  Sanyang Motor Co., Ltd.

  Jul 1995 - Dec 1997

  Marketing Planning Staff

  Plan the Advertising campaigns. Train Marketing Planning staffs for the coming research.

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  Kao Corporation

  Jan 1998 - Dec 2000

  Brand Manager

  • Manage the Brand of sanitary napkin named Laurier.• Make the annual Marketing plan. Train the Sales force (Launching new product).

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  MC Advertising

  Jan 2000 - Jan 2002

  Account Supervisor

  • Take care of MC’s clients. Manage MC Account teams. Train the staffs. My clients are including Nestle, Manulife Insurance, Prudential Insurance, Fisherman’s friend, T&C (Nabisco), Tan Tan, Vinataba…

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  Perfetti Van Melle

  Jan 2002 - Jan 2003

  Group Brand Manager

  - Group Brand Manager• Manage staffs in group. • Develop the brands including Alpenliebe, Big Babol, Mentos and Cofitos…- Sales trainer1./Recruitment (10 – 20%) Interviews the candidates who apply to a position of PGs, PBs, part-time...for make sure they are enough skills and knowledge to be trained to the Marketing activities of company.2./Training (80 – 90%) • Train the Sales force (Each six months for nationwide and each quarter at Ho Chi Minh City).• Write Training manual. Show less

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  Marketeers

  Jan 2003 - Jun 2005

  Training Manager cum Account Manager

  1./ Recruitment (10 - 20%)Interviews the candidates who apply to a position of PGs, PBs, part-time...for make sure they are enough skills and knowledge to be trained to the Marketing activities of company.2./Training (80 - 90%)• Train the Soft Skill to office staffs and project’s staffs such as Professional Selling Skills, Customer Service skills, Presentation skills, Time Management...(Foster Beverage, Zuelig Pharma). • Write Training manual. Mange the relevant projects such as Tetra Pak‘s employees survey in 2005 (in the role of Interviewer) Show less

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  MSV

  Jul 2005 - Sept 2010

  Marketing Operation Coach cum Event Manager

  Marketing Operation Coach (Trainer)1./Recruitment (40%)Interviews the candidates who apply to a position of PGs, PBs, part-time...for make sure they are enough skills and knowledge to be trained to the projects.2./Training (60%)• Train the Soft Skill to MSV office staffs and project’s staffs such as Professional Selling Skills, Customer Service skills, Presentation skills, Time Management.... These projects are served to clients such as United Pharma, Abbott, Fonterra Brands, Sabeco, Call center of Dong A Credit card …• Write the training manual. Coaching & recruiting Show less

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  Chubb

  Oct 2010 - Sept 2012

  Agency Training Head of ACE Life/ Chubb

  • Lead the Training team (20 trainers)• Conducting training for Agent Advisors• Updating of training modules• Agent development- Conduct training modules for Agent Advisors- Look after training logistics• Schedule training sessions- Ensure wider participation of agents in programs- Monitor progress of agents on a continuous basisSeek regular feedback from agents , Sales Managers, Partner and Managing Partner• Ensure that agents follow moral and ethical standards when dealing with clients- Monitor Agent development- Update training material• Review present training material- Scan environment• Incorporate feedback from Agents, Customers, SMs, Ps, MPs- Ensure that the agents get updated and continuous information on MNYL products- Facilitate self development of agents• Customer survey rating- Reduction in training cost• Awareness level of agents on competition• Plan the annual training budget• Report to COO Show less

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  Quoc Dinh Company

  Dec 2012 - Jul 2013

  Training Manager

  Freelancer

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  Best Buy

  Aug 2013 - Oct 2015

  Training Manager

  • Interviews the candidates who apply to a position of Telesales (InBound, OutBound), Sales online...for make sure they are enough skills and knowledge to be trained to the appropriate position.• Assessed after one week of working. If the new comer meet the job requirement that means the recruitment process is finished. If not, this new comer will be replaced by the new one.• Set up and develop the training plan for all company needs.• Prepare the training documents and processes base on the demand of all departments in company such as Telesales (Outbound, InBound), Sales online, Wholesales, Door to Door, Customer Service, Technician Service, Delivery, QA....• Be in charged as a trainer to train all the features of products, skills of selling, customer, technician, delivery services, QA… for all staff levels.• Analyst the training need for every position and Department.• Make training plan monthly, quarterly and yearly.• Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.• Considering the costs of planned programs and keeping within budgets.• Assessing the return on investment (ROI) of any training or development program is becoming increasingly important.• Request to buy trained equipment for approval.• Evaluating training and development programs.• Train instructors and supervisors in techniques and skills for training and dealing with employees.• Ensuring that statutory training requirements are met to company requirements.• Other tasks assigned by Retail Operating Director and/or BOD. Show less

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  VPBank Careers

  Oct 2015 - Sept 2016

  Learning Content Head

  As soon as I joined VPBank, my responsibilities include• Establish a robust content writing process & develop a mechanism that can service the various training demand of the business in the most effective way (25%)• Establish efficient learning methods keeping in mind the need of the learner (25%)• Ensure that each training demand is addressed in the most efficient way with effective training material and content that supports the learner the best via evaluate the trainees and the need of the training and then identify the time and the mode of learning from Classroom, e-learning and workbook (10%)• Ensure that all the various initiatives for the different Divisions are balanced to meet the goal of performance improvement (20%)• Develop content writing team with succession lines (20%) Show less

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  PQC HOSPITALITY GROUP

  Nov 2016 - May 2017

  Training and Development Manager

  - Make the training plan and budget forcasting (Annual/ Monthly/Weekly). Report to HR Director- Make the Learning map for all business units of PQC Group- Write and improve the Training manuals for all business unit in PQC group. - Write the Training policy- Make the competency frame work and Learning Map for Training Department- Train on class (The trainees are from Manager level and uper)- Train the internal trainers

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  PNJ

  May 2017 - Feb 2018

  Training Manager

  - Set the KPIs of Training Department. - Build up the Annual Training Plan and the action Plan of 2018- Organise the TNA and the training courses to PNJ. - Train and develop the trainer team

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  SCI Group

  Jun 2018 - now

  Managing Director of SCI Academy