Gavin Praveen

Experience

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  Converges

  Jan 2004 - Sept 2004

  Technical Support Representative (Voice Process)

  Comprehensive knowledge of the principles and methods of customerservice• In-depth knowledge of sales principles and basic business administration • Ability to interact professionally with customers and coworkers, both in verbal and written

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  Infosys BPO Limited

  Feb 2005 - Apr 2007

  Senior Technical Support Representative (Voice Process)

  Ensure that the store is closed and opened daily according to the establishprocedures • Handle the tasks of developing and training a team of store personnel • Provide direction as well as assist with the ordering, loading, pricing and stocking of merchandise • Coordinate with customers and assist them in finding the right supply to meet their specific requirement• Perform all other essential tasks under the instructions of the manager • Comprehensive knowledge of hardware and data communication networks• Familiar with the established methods, guidelines, procedures and policies of information technology• Good analytical, detail oriented with excellent management skills• Ability to identify and solve hardware issues• Considerable knowledge of preparing and installing packages• Excellent communicator and ability to build relation with the public• Proficient in training and supervisory techniques Show less

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  GE INFOTECH PVT LTD

  May 2007 - now

  Technical Lead

  Comprehensive knowledge of the principles and methods of customerservice• In-depth knowledge of sales principles and basic business administration • Ability to interact professionally with customers and coworkers, both in verbal and written • Skilled in prioritizing work and completing task with minimum supervision • Excellent working knowledge of computer applications like Microsoft Word, Excel and Web browser • Stress tolerance and has the ability to meet tight deadlines• Comprehensive knowledge of software, hardware and data communication networks• Familiar with the established methods, guidelines, procedures and policies of information technology• Good analytical, detail oriented with excellent management skills• Ability to identify and solve software and hardware issues• Considerable knowledge of preparing and installing software packages• Excellent communicator and ability to build relation with the public Show less