Andrew Doran

Experience

• 

  United States Soccer Federation

  Sept 2002 - Jul 2010

  Referee

  National Certified Referee in the United States. Refereed ages 12 to adults.

• 

  Starbucks

  Mar 2008 - Nov 2008

  Barista

  Prepared and served coffee and food to guests who joined us during the course of the day.

• 

  University of Northern Colorado

  Sept 2008 - Jan 2010

  Created a safe enviorment for student population who lived on campus.Checked in all guests who stayed on campus.Checked in all students after a certain hour.Checked out games to students who wanted to play.Grabbed mail for students that had large packages.Handled money.Helped oversee other Front Desk Clerks to make sure Customer Service was up to par. Attended Residence Hall Association weekly meetings.Held monthly meetings in Harrison Hall planning activities for the student body.Attended the Inter-mountain Affiliate of College and University Residence Halls (IACURH) regional conference in 2008.Worked with the Residence Assistance (RA's) on each floor on different ideas to make all student's happy who lived on campus.

  • Front Desk Supervisor

    Jan 2009 - Jan 2010

  • President of Harrison Hall

    Sept 2008 - May 2009
• 

  Intermountain Affiliate of College and University Residence Halls (IACURH)

  May 2009 - Jan 2010

  Leadership Advancement Society Chair

  Oversaw the Leadership Advancement Society of IACURH (LASI) within the Residence Hall across the states of Arizona, Colorado, Montana, Utah, New Mexico, Wyoming, and Idaho.Attended the National Association of College and University Residence Halls (NACURH) conference at the University of Arizona to be sworn in as LASI Chair.Attended the Inter-mountain Affiliate of College and University Residence Halls (IACURH) at Northern Arizona University as a member of the Board of Director's.

• 

  Santa Catalina Island Company

  Mar 2010 - Apr 2014

  Managed a budget revenue of over $10 million and $6 million in controlled expenses. General Manager for the Avalon Theater in the Catalina Casino. Headed safety for the Activities Department.Planned future activities for the Activities Department.Directed a cross selling program that added over $1 million in revenue.Created marketing and sales ideas.Created training programs for new employees.Created and directed monthly meetings within the department to better our customer service and create communication for the whole department. Booked media groups on our Activities and Adventures.Oversaw daily operations. Show less

  • Project Manager

    Aug 2012 - Apr 2014

  • Retail and Rock Climbing Manager

    Nov 2010 - Aug 2012

  • Zipline Guide

    Mar 2010 - Nov 2010
• 

  NZSki Ltd

  Jun 2014 - Sept 2014

  Barista

  - Made coffees for all customer's and employee's- Maintained a high level of customer service- Balance registers at the end of the shift- Sat on the Health and Safety committee for the Remarkables Ski Field. - Participated in weekly published videos for the Remarkables Ski Field.- 2nd place overall at the NZSki Barista Championships.

• 

  Koko Black Chocolate

  Sept 2014 - Apr 2015

  Barista

  - Made coffee, hot chocolate, plate desserts, plate and make savory items, for all customer's and employee's.- When needed, work on the floor, taking orders and selling chocolates.- Maintain a high level of customer service.- Balance registers at the end of the shift.

• 

  The Bean

  Jun 2015 - Oct 2015

  Assistant Manager

  - Oversaw a staff of 10 individuals.- Maintained a high coffee standard.- Made coffee's, tea's, and food for customers.- Balanced registers at the end of day.- Opened and closed the shop on a daily basis.- Created safety plans for employee's and guests.- Purchased coffee beans and teas within the budget.- Organized staff meetings once a month.- Oversaw and trained employees to a high customer service standard.

• 

  Los Angeles Angels

  Oct 2016 - Jun 2017

  Inside Sales Representative

  - Amassed over $141,000 in sales revenue through season tickets, mini plans and group sales.- Top 6 of 16 in the inside sales department in sales with 112% of revenue goal met.- Top 3 of 16 in the inside sales departments in group sales as well and FSEs. - Duties included face to face interaction, game day experiences, and other duties.

• 

  Eat This, Shoot That! Santa Barbara Food & Wine Tours

  Mar 2018 - Jul 2020

  - Supervised and coached multiple employees divided among two different cities. - Helped manage a budget of over $50,000 by tracking expenditures, communicating with vendors, and analyzing year-end expenditures to make future requests.- Maintained vendor relationships by having open and clear communication, resolving issues quickly, and making sure that their needs are being met.- Helped create new tours and tour routes. - Led groups of up to 20 people around Santa Barbara; answering questions while maintaining the highest level of customer service.- Assisted clients as necessary and satisfy the needs and desires of customers.- Communicated with people from different countries, of different age groups and languages.- Solved unexpected problems.

  • Operations Manager

    Aug 2019 - Jul 2020

  • Tour Guide

    Mar 2018 - Jul 2020
• 

  The CI View

  Jun 2019 - May 2020

  Section Editor: News

  - Oversaw all aspects of the news section including reviewing and approving content, news design, production deadlines, and editorial assistant staff selections prior to Editor-in-Chief reviewal. - Served as a student supervisor for volunteer staff writers, editorial assistants, and interns.- Was responsible for personnel management, such as staff training, team development, supervision, individual and team production.- Ensured all publication content adheres to the Associated Press (AP) Stylebook and CSU and CI official style guides, while also adhering to all governing media laws and upholding ethical conduct codes. Show less

• 

  MyCase

  Mar 2021 - Jul 2021

  Customer Success Manager
• 

  Santa Barbara Trust for Historic Preservation

  Jul 2021 - Sept 2023

  - Amassed over $300,000 in donations, ticket sales, and revenue per year in the role. - Identified new opportunities to grow and promote SBTHP's rental venues, including new partners and event opportunities.- Trained, supervised, and scheduled Event Attendants. - Responsible for drafting rental contracts, monitoring, and executing all rental contract terms. - Aligned with Directors of Programs and Visitor Experience to continue offering timely and relevant cross-training opportunities to enhance staff opportunities throughout the organization.- Scheduled and coordinated site visits with clients as needed. - Worked with Associate Director for Advancement and Design & Marketing Assistant to create advertising, marketing, and other promotional materials as needed.- Created and produced content for inclusion in SBTHP Member eNews.- Solicited and developed content to help support both event rentals and membership programs. - Developed and led initiatives that resulted in an increase of new members, retention of the existing membership base, and drove visibility and awareness with prospective members.- Helped ideate and facilitate Presidio Neighborhood Nights event program. - Led all membership communication and coordinated Member eNews program. - Responsible for processing donations, producing fit acknowledgment notifications, and maintaining members/donor database. - Planned yearly membership gatherings to foster community amongst SBTHP members. Show less • Communicated, screened, scheduled, and contracted with various individuals and groups for venue rentals, such as weddings, receptions, meetings, etc., including showing sites to potential rental clients.• Drafted rental contracts, monitored and executed all rental contract terms, such as timely payment of rental fees, timely submission of proof of insurance by renters, and completion of appropriate paperwork post-rental to return client deposit(s).• Monitored outside parties’ use of grounds and facilities and ensured SBTHP rules for site use were strictly adhered to by renters, vendors, etc.• Trained, supervised, and scheduled Event Attendants, maintaining adequate staffing levels to ensure successful rental events. • Maintained an accurate site rental database, including renters, security deposit receipts and refunds, etc.• Identified new advertising, industry, and collaborative opportunities to drive awareness and promote SBTHP’s rental venues.• Helped craft and design marketing and promotional materials for both digital and print distribution to support SBTHP’s rental and membership/donor acknowledgment programs.• Represented the organization by attending community and industry events to increase awareness and continued interest in the rental program.• Assisted in the drafting and dissemination of press releases, specific to department/program or organizational need.• Provided support for SBTHP’s email program, social media channels (Facebook and Instagram), and ongoing updates to SBTHP.org.• Supported SBTHP’s Membership and Donor Acknowledgement program through direct mail, email, social media, and web campaigns as needed.• Assisted with the design, planning and implementation of fundraising and membership events that connect the organization’s stakeholders with historical resources. Show less

  • Director of Membership & Event Rentals

    Jul 2022 - Sept 2023

  • Rental and Development Coordinator

    Jul 2021 - Jul 2022
• 

  Casa del Herrero

  Sept 2023 - now

  - Spearheads the development and execution of Casa del Herrero's strategic fundraising initiatives.- Collaborates closely with the Board of Trustees to optimize donor engagement and cultivation strategies.- Currently leads the inaugural Capital Campaign, "Preserving our Past, Protecting our Future", ensuring comprehensive oversight.- Orchestrates a targeted fundraising goal of $18 million within an 18-month timeframe for the Capital Campaign, alongside achieving a $2 million annual giving target for 2024.- Established and refined a robust steward donor relationship management program to enhance donor satisfaction and retention.- Pioneered and launched "The Casa Promise", an innovative legacy giving program aimed at securing the long-term sustainability and legacy of Casa del Herrero.- Developed comprehensive strategies and materials to promote legacy giving opportunities, fostering deeper connections with donors and ensuring the perpetuity of Casa del Herrero's mission.- Implemented tracking and reporting mechanisms to monitor the effectiveness of "The Casa Promise" program, enabling continuous refinement and optimization of legacy giving efforts.- Directs the implementation of a results-driven donor direct mail program to augment fundraising efforts.- Contributes to the design and management of donor-specific programming, enhancing donor experiences and engagement.- Supervises and mentors a team of two direct reports, fostering a collaborative and high-performing work environment.- Plays a key role as a member of the senior leadership team, contributing strategic insights and guiding organizational growth initiatives. Show less

  • Director of Development

    Oct 2023 - now

  • Development Relationship Manager

    Sept 2023 - Oct 2023