Monserrat Rivera Castillo

Monserrat Rivera Castillo

Apple Specialist

Followers of Monserrat Rivera Castillo430 followers
location of Monserrat Rivera CastilloCosta Rica

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  • Timeline

  • About me

    Customer Service, Technical Support, Project Management

  • Education

    • Universidad Latinoamericana de Ciencia y Tecnología

      2016 - 2021
      Licenciatura Ingeniería química industrial
    • Colegio Los Angeles

      2011 - 2015
      Graduate
    • EAE Business School

      2024 - 2025
      Agile Project Management Diploma En curso
  • Experience

    • Concentrix customer servise

      Feb 2017 - Dec 2017
      Apple Specialist
    • ULACIT

      Sept 2017 - Jul 2019
      Assistant Chemical Lab
    • Ketsin de Costa Rica Ltda.

      Sept 2020 - Nov 2020
      Ingeniero de soporte

      The position is responsible for the generation of key inputs in product import processes, carrying out an analysis of the behavior of the portfolio's exports, and carrying out research in parallel for the development of new business opportunities based on the data analyzed in the company's portfolio. In charge of the preparation and management of the monthly documentation of the product safety sheets.

    • Emerson Automation Solutions

      Jan 2021 - Apr 2023

      The position is responsible for developing commercial relationships and generating business opportunities with key clients in the United States, accompanying the entire end-to-end sales cycle, preparing budgets and presenting costs for the execution of the projects, raise awareness and couple the products under a strict review of the technical requirements, identifying special requirements of the customers generating sizing solutions based on the experience of the sector, collect and provide all the required information such as (plans, PDS, manual, etc.). Show less

      • Inside Sales Engineer

        May 2021 - Apr 2023
      • Inside sale engineer intern

        Jan 2021 - Apr 2021
    • Henkel

      Apr 2023 - Nov 2024
      Application engineer CENAM & CARIBE

      The position is responsible for generating and developing new business opportunities at the regional level, covering all stages for the successful closing of deals and the capitalization of strategic alliances, establishing relationships with clients in CAM and CA, coordination and conference management for the presentation of the solutions, on-site execution of training for the optimal handling of the products, analysis together with the sales team for the adaptability of the products to each customer, ensuring compliance with technical requirements and the scope of SLAs. Creation and delivery of reports allowing efficiency and agility in the implementation of solutions and transparency in communication with customers. Show less

  • Licenses & Certifications

    • Participant

      VII Annual Congress of alternative energies
      Sept 2019
    • Co-organizer

      COLAEIQ (Latin American Chemical Engineering Congress)
      Jul 2019
    • Participant

      Production of H2 through photocatalysis
      Feb 2019
    • Participant

      COLAEIQ (Latin American Chemical Engineering Congress)
      Aug 2018
    • Gestión Agil de Manejo de Proyectos

      Cámara de Comercio Exterior
      Dec 2024
  • Volunteer Experience

    • Volunteer

      Issued by Matapalo Turtle Community Mission on Jul 2015
      Matapalo Turtle Community MissionAssociated with Monserrat Rivera Castillo
    • Volunteer

      Issued by Isla Venado Communit Logistic Program on Dec 2018
      Isla Venado Communit Logistic ProgramAssociated with Monserrat Rivera Castillo
    • Volunteer

      Issued by Pan para mi hermano on Apr 2014
      Pan para mi hermanoAssociated with Monserrat Rivera Castillo