Monserrat Rivera Castillo

Experience

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  Concentrix customer servise

  Feb 2017 - Dec 2017

  Apple Specialist
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  ULACIT

  Sept 2017 - Jul 2019

  Assistant Chemical Lab
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  Ketsin de Costa Rica Ltda.

  Sept 2020 - Nov 2020

  Ingeniero de soporte

  The position is responsible for the generation of key inputs in product import processes, carrying out an analysis of the behavior of the portfolio's exports, and carrying out research in parallel for the development of new business opportunities based on the data analyzed in the company's portfolio. In charge of the preparation and management of the monthly documentation of the product safety sheets.

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  Emerson Automation Solutions

  Jan 2021 - Apr 2023

  The position is responsible for developing commercial relationships and generating business opportunities with key clients in the United States, accompanying the entire end-to-end sales cycle, preparing budgets and presenting costs for the execution of the projects, raise awareness and couple the products under a strict review of the technical requirements, identifying special requirements of the customers generating sizing solutions based on the experience of the sector, collect and provide all the required information such as (plans, PDS, manual, etc.). Show less

  • Inside Sales Engineer

    May 2021 - Apr 2023

  • Inside sale engineer intern

    Jan 2021 - Apr 2021
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  Henkel

  Apr 2023 - Nov 2024

  Application engineer CENAM & CARIBE

  The position is responsible for generating and developing new business opportunities at the regional level, covering all stages for the successful closing of deals and the capitalization of strategic alliances, establishing relationships with clients in CAM and CA, coordination and conference management for the presentation of the solutions, on-site execution of training for the optimal handling of the products, analysis together with the sales team for the adaptability of the products to each customer, ensuring compliance with technical requirements and the scope of SLAs. Creation and delivery of reports allowing efficiency and agility in the implementation of solutions and transparency in communication with customers. Show less