Mariana Hernandez Armas

Experience

• 

  Latino Memphis

  Aug 2013 - Aug 2015

  Program Associate

  - Implemented social calendar for multi-cultural high school and college groups to include movie nights, game nights, and intramural sporting events- Complied data for high school and college students to track grades, attendance, test scores, leadership development participation, and community service participation - Advised multi-cultural high school students regarding the college application process- Coordinated college information sessions to present to parents in Spanish and English Show less

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  Apple

  Jul 2016 - Nov 2022

  - Works with team members to improve performance and implement training updates- Assigns daily employee tasks and monitors activity and completion - Mentor and provide feedback to team members to help them overcome challenges and achieve their goals - Solve customer hardware and software problems - with emphasis on Mac - and provide solutions to fit their needs -Strengthen technical specialist’s skills through mentoring and motivating to reach expectations - Conduct meetings to evaluate store performance and realign team focus - Certified to troubleshoot iOS devices such as iPhones, iPods, iPads, Apple Watches, and Beats headphones for hardware and software issues - Adapted and thrived to changes as products and software evolved

  • OPS Lead Experience / Lead

    Aug 2022 - Nov 2022

  • Genius

    Jun 2020 - Aug 2022

  • Technical Expert

    Mar 2018 - Jun 2020

  • Technical Specialist

    Jul 2016 - Mar 2018
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  St. Jude Children's Research Hospital - ALSAC

  Nov 2022 - Dec 2023

  Event Support Analyst

  - Supports fundraising technology for both on call/onsite events- Collaborates effectively with different teams across the organization to ensure successful events

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  St. Jude Children's Research Hospital

  Dec 2023 - now

  Sr Technical Support Specialist - Apple Team

  - Supports maintenance of iOS, iPadOS, macOS and networks- Assists in preparing reports and documents related to technical support (e.g. problems, resolutions, assets registers)