Brian McKenzie

Experience

• 

  JJ Fins

  Dec 2006 - Jun 2007

  Assistant Manager

  -Managed scheduling and was always staffed appropriately throughout the day. -Prepared end of shifts reports, and, administered performance appraisals of the staff. -Oversaw inventory, i.e. ordering food and supplies for the restaurant.-Handled new hire process. Including interviewing, orientation, and training to ensure my staff was fully equipped to perform well. -Performed payroll using ADP. -Created online surveys for customer engagement.

• 

  CVI

  Jul 2007 - Jul 2008

  Office Manager

  -Managed various administrative duties including maintenance requests and incident reports.-Performed clerical and administrative work using Microsoft Office (Word/Excel/Access). -Scheduled appointments assisted students with registration and finding information.-Responded to student and staff questions via phone, email, and in-person. -Implemented strategies for corrective action, including developing corrective action forms and process.-Led email marketing campaign to increase student-housing volume. -Setup Wi-Fi and maintained wireless configurations. -Designed and implemented an updated filing system.-Repaired hardware, desktops and, laptops as needed. -Responsible for keeping statistical data reports on student trends using Microsoft Excel. Show less

• 

  American Top Team

  Jul 2008 - Jul 2009

  Office Manager

  -Analyzed internal processes and implemented procedural changes that improved the overall work productivity in the office.-Performed complex filing, data management, drafting and editing short office memos using Microsoft Office.-Processed payroll and managed accounts receivable using QuickBooks.-Managed all social media and networking daily. That included creating and managing the company Facebook, LinkedIn and, blog.-Managed company website and responded to customer inquiries. -Troubleshot and performed virus protection, detection, and removal. -Installed additional memory and software on office desktops. -Created standard operating procedures for general office use. Show less

• 

  East Coast Waffles

  Sept 2009 - Dec 2012

  Restaurant Manager

  -Consistently had the best sales increase numbers every quarter for my region. -Maintained the operational budget for my location; continually reaching my monthly goal. -Reduced turnover, by training and recruiting people who were a great fit for the corporate culture of the restaurant. -Generated invoice reports using word processing, spreadsheet, and presentation software to increase office efficiency. -Managed staff, preparing work schedules and assigning specific duties; ensuring all staff followed cooperate policies and procedures daily. Show less

• 

  Denny's

  Jan 2013 - Dec 2016

  Restaurant Manager

  -Managed and coordinated the overall restaurant operations, including customer service, inventory and, marketing.-Developed and implemented operative policies and procedures. -Implemented a productive cleaning schedule to ensure a high standard of quality and hygiene. -Recruited and oversaw training of staff members; as well as helped with employee engagement.

• 

  Gators Dockside

  Jan 2017 - Sept 2018

  Resturant Manager

  -Managed the weekly liquor, beer and, wine inventory; monitored alcohol using PARS. -Focused on employee training and development.-Realized financial objectives by motivating staff and implementing marketing strategies and monitoring overall cost control. -Managed and created developmental actions and lead the termination process.-Ensured the restaurant complied with city and state health regulations.-Communicated with the team to discuss goals and strategies for success. -Coded and input invoices into our systems daily. -Controlled and monitored store inventory, both food and non-food related items. -Managed hot schedules for a staff ranging from 45-50 people and helped to lower labor by 1.5%. Show less

• 

  TIBBY'S NEW ORLEANS, LLC

  Sept 2018 - Jan 2020

  Restaurant Manager

  -Hired and trained new incoming staff, using various methods of recruitment. -Provided performance management feedback in a timely manner, for team success.-Controled operational costs by forecasting needs.-Appraised staff performance and provide feedback to improve productivity in a timely manner. -Ensured the restaurant complied with city and state health regulations.-Reconciled monies from previous shift, made sure it matched reported numbers from previous shifts. -Data entry using Microsoft Word. Show less

• 

  HomeIT

  Dec 2020 - Jan 2022

  Installation Technician

  • Installed software, modified, and repaired hardware and resolved technical issues• TCP/IP connectivity troubleshooting• Provided base level IT support to non-technical personnel• Installed and configured wireless networking equipment• Provided basic end-user troubleshooting and desktop support• Installed and configured different peripherals• Test and resolve equipment issues

• 

  Tetra Tech

  May 2021 - Dec 2021

  Eligibility Support Technician

  • Verified, updated, and corrected source documents• Code and process applications into required electronic formats• Entered data into designated databases and forms• Checked printouts and performed statistical checks for accuracy• Maintain complete activity logs and prepare reports• Performed daily control functions• Audit online applications for accuracy and completeness

• 

  T-Mobile

  Dec 2021 - Apr 2022

  Engineering Network Operations Center Technician II

  • Handled various tickets related to T-Mobile cell towers, Network, and various telecommunication tools and technologies• Initiated incident management & response with structured escalation levels for production issues• Diagnostic tools- EPC, Glance, iCSNE, Sable, CERS, Grand central, etc…• Monitor automated and end user incident and outage reporting, troubleshoot and resolve• Performed diagnostics by retrieving performance statistics on network and service sites with ticketing software Pier• Determine the most cost-effective resolution to minimize customer downtime.• Prepare reports for analysis of network failure trends and service ability issues Show less

• 

  Veritas Technologies LLC

  Apr 2022 - now

  Software Support Engineer

  Responded to customer inquiries via phone, email, and chat, providing technical support for NetBackup softwareDiagnosed and resolved technical issues related to NetBackup software, and provided technical guidance for installations, upgrades, and maintenanceDocumented customer interactions and technical issues in a clear and concise mannerCollaborated with cross-functional teams to resolve complex technical issuesKept up-to-date with the latest NetBackup releases and updatesProvided technical support for data backup and recovery software to customersTroubleshot and resolved technical issues related to software and provided technical guidance for installations and upgradesMaintained detailed documentation of customer interactions and technical issuesCollaborated with cross-functional teams to resolve complex technical issuesParticipated in continuous training and development to stay up-to-date with the latest software releases and updates Show less

• 

  Cohesity

  Dec 2024 - now

  Site Reliability Engineer