Josh Acosta

Experience

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  United States Army Reserve

  Jun 2003 - Oct 2011

  Army Veteran

  Received the Army Accommodation Medal after a successful deployment in the Iraqi Freedom campaign.• Truck commander for multiple operations in Iraq and worked in a shipping motor pool throughout my deployment.• Cross trained as an ambulance medic where I received my combat life safer certificate.• Completed full tenure with Army Reserves with an Honorable discharge in 2011.

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  N Touch Wireless

  Nov 2009 - Jan 2015

  District Manager, Sprint — 2012—2015• Led and managed a district of 13 stores, overseeing all aspects ofoperations, including sales, customer service, inventory management, andpersonnel development.• Conducted regular store visits to assess performance, ensure compliancewith company policies and procedures, and identify opportunities forimprovement.• Analyzed sales data, market trends, and competitive landscape to identifybusiness opportunities, to grow sales performance.• Managed budgets, expenses, and resources effectively to maximizeprofitability and operational efficiency within the district.• Trained recruited, and developed store managers and sales associates byproviding coaching, guidance, and feedback to adhere to the companyculture and vision. Show less Created a customer-centric environment focused on delivering an exceptional shopping experience, resolving customer inquiries, and building long-term relationships.• Managed store operations, including inventory management, merchandising, and store maintenance, to ensure compliance with company standards and procedures.• Trained, recruited, and developed sales associates by providing coaching, guidance, and feedback to increase productivity and revenue sales.• Analyzed sales data, market trends, and competitive landscape to identify business sales opportunities, to grow sales performance.• Managed budgets, expenses, and resources effectively to maximize profitability and operational efficiency within the market. Show less

  • District Sales Manager Sprint

    Jan 2012 - Jan 2015

  • Store Manager

    Nov 2009 - Dec 2012
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  Sprint by N Wireless Express/N Touch Wireless

  Apr 2015 - Jul 2017

  Director of Sales Operations

  Leader in all aspects of wireless sales operations, including planning, development, optimization, and maintenance, to ensure high productivity and performance.• Developed vendor relationships and negotiated contracts for equipment, network, and service agreements to optimize costs and quality.• Assisted corporate and filed management teams in identifying fraudulent activity. Implemented compliance programs to ensure adherence to regulatory state and local requirements.• Responsible for profit and loss compliance of up to 74 locations across 14 states with a revenue of over 11 million dollars.• Oversaw a team consisting of HR, Inventory, and marketing departments to ensure compliance with company- implemented processes and procedures. Show less

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  T-Mobile

  Apr 2021 - now

  T-Mobile District Manager

  Recruited, trained, and developed retail store managers, providing coaching, guidance, and feedback to foster a culture of excellence and productivity.• Achieved sales targets above 110% for 8 consecutive months in 2022 by developing systems of accountability to drive sales performance across all levels of the team.• Built and maintained strong B2B relationships to drive revenue growth. Up to 30% of total business sales were achieved through B2B sales targets within the assigned territory.• Led a robust team of retail store managers over 12 locations and over 50 team members across North and South Carolina.• Maintained and operated over $3 million gross annual revenue for over 3 years. Consistently top-performing sales district in multiple regions for sales, operations, and profitability. Show less

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  PLS Financial Services, Inc.

  Apr 2024 - now

  District Manager