Silje Dreyer

Experience

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  Thon Hotels

  Mar 2006 - Dec 2007

  Receptionist

  - Daily operation of the hotel reception- Check-in and check-out of guests- Guest service - Booking

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  Rica Hotels

  Nov 2007 - Mar 2011

  Customer Consultant

  - Booking - Customer care- Enter prices in the booking channels - Open/close price rates.

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  Thon Hotels

  Mar 2011 - Sept 2011

  Account Manager

  - Meeting booking- Customer meetings- Advisor for the B2B market, with sales of meeting and conferences, as well as hotel deals for the entire Thon Hotels chain.- Outreach sales- Active acquisition of leads for potential new customers- Responsibility for own customer portfolio and own sales budget- Negotiation and contract responsibility- Ensure implementation of agreements- Relationship building

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  Løvenskiold Handel AS

  Oct 2011 - Jan 2012

  Competence Coordinator (temporary)

  - Follow-up on course participants- Preparation of course material - Sending out surveys - Various HR assignments

• 

  Wilhelmsen group

  Mar 2012 - now

  Service Manager

  - Lead the service center so that the customer's needs and expectations for an efficient and professional service are met.- Ensure that the service operates at all times in accordance with company's vision and mission.- Daily coordinate service center deliveries; Service desk, Conference center, Reception - Internal billing- Responsible for cleaning of the building against the supplier- Travel management - Digital projects, dashboard reports, app- Write and send out newsletters- Be part of the management team Show less