Renzo Gutierrez

Experience

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  Xerox

  Jun 2012 - Nov 2013

  Customer Support Representative

  Spanish - English customer service assistance• Inform customer of Verizon Wireless and Raid-Aid product and services.• Continuously recognized for high quality contact score by completing over 60calls per 8 hour shift.

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  Hillside Goodyear

  Nov 2013 - Jan 2014

  General Maintenance Technician

  • Perform all warranty and non-warranty inspections, diagnostics, maintenance,and repair work.• Oversee apprentice employees and monitor progress against customersatisfaction.

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  Wells Fargo

  Jan 2014 - Jan 2015

  Bank Teller

  Introduce customers to new products and services and engage customers to learnabout their financial needs.• Exceeded personal score card goal by pressing over 35 transactions each hour.• Maintain and balance cash drawer and process customer transactions, including,as deposits, ATM processing, bonds, and foreign currency.

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  Mountain America Credit Union

  Jan 2015 - Sept 2015

  Personal Banker/ teller

  Recognize and meet member needs by providing quality service throughtransactions and cross-selling services.• Efficiently process transaction in accordance with established policies andprocedures.• Balance cash drawer daily and excess branch sale goals.

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  Discover Financial Services

  Sept 2015 - Feb 2016

  Account Manager

  Minimize financial loss by performing complete account analysis.• Notify customer of exceeded balances; suspend services on high-risk account• Provide recommendation and apply appropriate payment structure

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  American Express

  Feb 2016 - Mar 2019

  • Operational Risk Analyst

    Feb 2016 - Mar 2019

  • Client Services

    Feb 2016 - Feb 2019
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  Realtypath

  Jun 2018 - now

  Licensed Realtor