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James McPherson

James McPherson

Food Production

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location of James McPhersonGreater Brisbane Area

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  • Timeline

  • About me

    Multi-Hotel Revenue Analyst @ Central Apartment Group | Hospitality Management

  • Education

    • Brisbane Boys' College

      -

    • Brisbane Dive Academy

      2015 - 2015
      PADI Open Water Diver

      Certified PADI Open Water Diver to 18m

    • Brisbane Boys' College

      2006 - 2011

      Involved in many sports, activities and clubs.

    • TAFE Queensland Brisbane

      2012 - 2013
      Advanced Diploma of Hospitality Hospitality Administration/Management

      Completed an Advanced Diploma of Hospitality; whereby we had hands-on experience with a fine dining restaurant, bistro, housekeeping; as well as practicable skills including finance, marketing, budgeting, management a culturally diverse workplace and completing a project for The Point Brisbane Hotel.

    • Griffith University

      2014 - 2016
      Bachelor of International Tourism and Hotel Management International Tourism & Hotel Management

      Activities and Societies: - Touch Football - 7-a-side Soccer

  • Experience

    • KFC

      Jan 2009 - Jan 2012
      Food Production

      - Making all food items in a timely manner- Assisting customers- General cleaning- Describing menu items

    • Sinclair Knight Merz

      Jan 2011 - Jan 2011
      Work Experience

      • Worked along side the Structural, Civil and Mining Groups and Engineers and Drafters• Used computer programs such as AutoCAD & 12D

    • Brisbane Boys' College

      Nov 2011 - Feb 2017
      Rowing Coach

      Coaching Rowing has given me a unique opportunity to work with, and develop athletes of the College during their schooling. I communicate with athletes, parents, coaches, Director of Rowing and Headmaster during the season. I delegate tasks and help organise regatta logistics.

    • Mercure & ibis Brisbane

      May 2012 - Jul 2015

      • Greeting & Welcoming Guests to Hotel• Arrange & Re-Confirm Guest Transport & Tours• Answer Internal & External Telephones• Assisting Guests with Luggage• Explain the Layout of Rooms & In-Room Facilities• Assist Closing ‘Open-Folios’ in a Timely Manner• Night Audit & ‘End Of Day’ Routine (Opera)• Making Reservations, & Answering General Enquiries via Telephone• Working & Communicating to Other Departments Throughout the Day• Allocating Rooms & Special Guest Request Each Morning• Assisting the Manager-On-Duty During a Fire Alarm Show less

      • Front Office - Guest Service Agent, Concierge & Night Auditor

        May 2012 - Jul 2015

      • Food & Beverage Attendant

        May 2012 - Jun 2013

    • Cloudland

      Apr 2013 - Oct 2013
      Food & Beverage Attendant

      • Serving Food & Beverage• Setting function rooms• Working large functions• Adhering to the Responsible Service of Alcohol• Ensuring the bar was well stocked• Ensuring high level of safety in a Night Club scene

    • Sofitel

      Jun 2015 - May 2018
      Reservations Sales Agent

      • Answering Telephone Calls Promptly• Replying to Emails & Facsimile Promptly• Conducting Reservations via Phone in Accordance with the High Standards of Resavision (Mystery Shopper)• Communicate Between Reservations, Housekeeping & Front Office Departments• Assist Closing ‘Open-Folios’ in a Timely Manner• Working in Conjunction with Senior Management to Enhance Revenue Opportunities • Managing No-Show Reservations in Accordance with Hotel Policy• Updating Reservations Accordingly• Explaining Hotel Amenities to Guests Via Telephone• Understand of Key Competitors• Create & Update Air-Crew Reservations & Provide Detailed Hotel Availability Upon Request• Creating & Sending Daily Key Performance Indicator Information to Senior Management• Training Staff Show less

    • Novotel Canberra

      Nov 2017 - Nov 2017
      Reservations Supervisor (Secondment)

    • Accor

      May 2018 - Jun 2019
      Revenue Analyst - Strata Portfolio

    • Mercure Kakadu Crocodile Hotel

      Jul 2019 - Jun 2023
      Reservations Manager

    • Northern Territory Police, Fire and Emergency Services

      Jun 2020 - Jun 2023
      Auxiliary Fire Fighter

    • Aspen Group Ltd.

      Aug 2023 - Dec 2023
      All Rounder (career break)

      During a career break I decided to work in regional WA, exploring a new state to me. In this role I did everything hands-on including Front Office, Gardens & Maintenance and Kitchen work.I enjoyed my time working here and had the chance to have slower-pace work.

    • Endeavour Group

      Sept 2023 - Apr 2024
      Retail Specialist (career break)

      During a career break I decided to work in regional WA, exploring a new state to me.Duties Included:Assisting customers in-store and via phoneTill and cashier operationsEnsure store is fully stocked, neat and tidyStock managementRecommending products to customersPicking bulk orders for clients

    • Central Apartment Group

      Jul 2024 - now
      Multi-Hotel Revenue Analyst

  • Licenses & Certifications

    • Responsible Service of Alcohol

      Oct 2014

  • Volunteer Experience

    • Annual Door Knock Appeal

      Issued by The Salvation Army on Jul 2007
      The Salvation ArmyAssociated with James McPherson

    • Strawberry Sundae Stall

      Issued by The Prince Charles Hospital Foundation on Aug 2015
      The Prince Charles Hospital FoundationAssociated with James McPherson