Kyle Weatherred

Experience

• 

  Winmark Corporation

  Aug 2017 - Jul 2021

  Senior Support Center Technician/Project Manager

  • Provided remote and onsite support to over 1,000 retail locations across the USA and Canada.• Supported and managed various Windows-operated servers and POS workstations, as well as variousretail-specific peripheral devices such as label printers, scanners, pole displays, DVRs, UPSs, etc.• Tracked and logged all service cases/requests utilizing Microsoft Dynamics CRM Enterprise, ensuringaccurate record-keeping and efficient/timely follow-up.• Assisted with remote/over-the-phone hardware and network installations, primarily for new storelocations.• Trained new Support Center Technicians and serve as a first point of contact for assistance, providingguidance and ensuring effective onboarding.• Led and managed various Support Center pr Show less

• 

  Minneapolis Mushroom Collective

  Sept 2021 - Jul 2023

  Owner/Cultivator
• 

  Midcontinent Independent System Operator (MISO)

  Sept 2021 - Mar 2022

  Deployment Technician/Desktop Support Engineer

  • Deployed new laptops/desktops/mobile devices utilizing Intune and SCCM.• Assisted with various internal hardware and software issues, both in-office and remotely, providingtimely and efficient support to end users.• Utilized on-prem Azure Directory for all account administration.• Supported a variety of software on Windows 10/11, including Office 365 (Excel, Word, Outlook), Adobe,Teams, and others to meet user needs.• Managed all case/tickets/documentation via Cherwell Management, ensuring timely and efficientresolution of issues/requests. Show less

• 

  Old Republic Title

  Mar 2022 - now

  • Managed over 10 Azure tenants for Old Republic Title Company, ensuring smooth and efficientoperation across our cloud environments.• Entra ID/account administration/identity management for all ORT-related tenants.• Built custom monitoring and alerting solutions utilizing Azure Monitor/Prometheus and Grafanadashboards.• Automated various infrastructure processes and software deployments using Azure Functions, LogicApps, and PowerShell/Bash scripting.• Managed costs by tagging cloud resources, maintained financial data, and managed centralized billing tokeep teams on budget.• Worked and maintained the SRE FreshService queue to complete various Cloud-related service/incidentrequests.• Managed various Azure DevOps pipelines, working with the IaC development team to ensure smoothdeployments.• Participated in an on-call rotation to ensure high availability of Azure-hosted resources andapplications."• Worked with the IaC development team to migrate on-prem and App Service hosted apps to AzureKubernetes Service clusters.• Collaborated with the Cloud Security team to automate deployment and management of tools likeCrowdStrike, Nessus, and Splunk logging.• Continuously sought ways to streamline, automate, and improve all cloud processes. Show less • Provided advanced technical support for over 5,000 employees, contractors, and agents across nationaland international locations, ensuring minimal downtime and optimal productivity.• Supported a diverse range of software on Windows 10/11, ensuring compatibility, stability, andefficiency in user environments.• Troubleshot and maintained various peripheral devices, including laser, inkjet, and label printers,scanners, docking stations, and other essential hardware, ensuring seamless functionality and operability.• Deployed new laptops/desktops/mobile devices utilizing Intune and SCCM.• Provided support for a range of software applications running on Citrix virtual environments, ensuringreliable access and performance for end users.• Tracked, logged, and resolved service tickets using the ServiceNow/FreshService platforms to ensureeffective issue management and continuous service improvements. Show less

  • Site Reliability Engineer/Operations Analyst

    May 2023 - now

  • Service Desk Analyst

    Mar 2022 - May 2023
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  Budget Tech Services 619

  Feb 2025 - now

  Owner

  Tech services for those who may be struggling financially.