Roberto Camargo

Experience

• 

  Hering Store

  Dec 2014 - Dec 2014

  Seller at Shopping Mall

  A short experience as a clothing seller, dealing with customers interested on clothes of this brand where I had to explain the fabric types.

• 

  Wizard

  Jan 2015 - Nov 2015

  Planning and organization was required to manage meetings and classes. I was a seller, my responsibilities was sell English courses through the phone, personally, and visiting places like schools and stores offering some promotions.

  • English Teacher

    Mar 2015 - Nov 2015

  • Commercial Advisor

    Jan 2015 - Feb 2015
• 

  VOXLINE Contact Center

  Nov 2015 - Jul 2017

  Telemarketing (active and receptive), dealing with customer’s real estate issues. There were email and chat contact, to ease the communication up. Charging defaulting customers from Claro mobile operator, the contact was receptive, always with a high volume of calls.

  • Consultant – Alphaville Urbanismo

    Aug 2016 - Jul 2017

  • Relationship Agent – Claro Billing

    Nov 2015 - Aug 2016
• 

  Cognizant

  Jul 2017 - Jun 2021

  Work with ITSM, supporting Abbott's tickets opened related to tools which Cognizant supports for Abbott. Meetings with leaders all over the world in the English language through phone and virtual connections. Weekly Reports to the local manager describing all the tickets received by the week and what are the issues that these tickets are related to. Deal with troubleshooting cases, so any problem that the user has experienced, it will report and we will treat using the properly manner. There were prompt emails to send to the user, but normally we “freestyle” the email to add a personal touch. Help companies to be the owner of their own business on Google My Business, showing the advantages of the tool and later then, after the verification process, talk about AdWords Express tool advantages.

  • Jr. Support Analyst

    Aug 2018 - Jun 2021

  • Support Agent – Waze Carpool

    Apr 2018 - Aug 2018

  • Attendant Agent – Google My Business

    Jul 2017 - Apr 2018
• 

  Arbyte

  Jun 2020 - Nov 2020

  As a teacher, my mission was to make the students understand many of the main technologies of nowadays, like MongoDB, Express.js, Node.js, Mongoose, Swagger, Jest, MongoDB Atlas, Git, ECMA Script 6, JavaScript, PostgreSQL, API with Express, Knex.js and React. Helped students while the main teacher was presenting new content to the students. I have helped with many of the main technologies of nowadays like JavaScript, ECMAScript 6, CSS, HTML, JavaScript DOM and Node.js.

  • Front-end and Back-end Teacher

    Sept 2020 - Nov 2020

  • Front-end and Back-end Tutor

    Jun 2020 - Aug 2020
• 

  BRQ Digital Solutions

  Jun 2021 - now

  I work on the development of APIs using Node.js and Golang, focusing on process automation and service integration, following the technology strategy of Banco Itaú, which prioritizes the use of Golang, Python, and AWS.My main responsibilities include creating APIs to facilitate the controlled exposure of services from other APIs, as well as developing solutions for automated process execution based on events. All projects are implemented with infrastructure as code, using Terraform for AWS provisioning. Show less

  • Senior Systems Analyst | BRQ – Rede (Jornada Comercial)

    Jan 2024 - now

  • Sr. System Analyst | Itaú (Cloud Data Protection)

    Aug 2023 - Dec 2023

  • Senior Support Analyst | Itaú (AppSec)

    Jan 2022 - Aug 2023

  • Support Analyst | Itaú (AppSec)

    Jun 2021 - Jan 2022