Hillary Dodge

Experience

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  Northeastern University

  Sept 1999 - May 2004

  Back-Up Superviser / Access Services Assistant

  Served as Reserve and Access Services supervisor in absence of library pro-fessionals. As security liaison, opened and closed building and worked with the Northeastern University Police Department. Assisted library patrons with locating and borrowing materials. Shelved re-turned materials.

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  Snell Library, Northeastern University

  Jun 2004 - May 2006

  Reserve Services Manager

  Liaised with university professors and academic departments. Maintained and rotated library reserves collection quarterly. Trained and supervised 10 to 25 student employees. Served on Newsletter and Business Standards Committees.

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  Windsor-Severance Library District

  Jun 2006 - Jul 2008

  Teen Programmer / Circulation Assistant / Newsletter Editor

  Served patrons at the information/circulation desk and offered general as-sistance to all library visitors. Designed and implemented all library programming and displays for teens. Selected and maintained young adult collections.

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  Clearview Library District

  Aug 2008 - Dec 2013

  Head of Youth Services

  Collection: Selected and maintained library materials (books, audiobooks, DVDs, video games, board games, magazines, graphic novels and manga, etc.) for youth ages 0-18. Reference: Oversaw research and reference services for youth, parents, and educators. Liaised with local school districts to offer support and resources. Writing & Editing: Designed and edited monthly library newsletter and wrote weekly newspaper column on library services and upcoming programs. K-12 Experience: Designed weekly homeschool and afterschool programs on STEM and history topics. Coordinated take-home exploration kits and collateral. Show less

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  Boulder Public Library

  Dec 2013 - Jun 2016

  Branch Services Manager

  Team Engagement: Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members. Agile Learning & Leadership: Guided library through a reorganization and a major technology upgrade to RFID technology. District Programming: Designed Summer Reading program plan and performed graphic design and editing of all materials, including innovative game delivery systems. Gaming: Implemented Minecrafternoons at library for youth of all ages, interactive gameplay designed around team challenges and computer learning. Partnerships: Collaborated with Boulder startups to provide tech ed opportunities for Boulder youth. Show less

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  Self-Employed

  Jan 2016 - now

  Author & Editor

  Writing: Writes short and long form, including blog posts, news items, journal articles, as ghostwriter and contributor for ecommerce and education clients. Publishes short speculative fiction in anthologies, online magazines, and podcasts. Editing: Has extensive experience in developmental and line editing for magazines, websites, publishers, and individual authors. Has edited memoir, nonfiction manuscripts, short and long fiction, and anthologies. Advocacy & Expertise: Presents at conferences and organizations nationwide on topics of food literacy, early literacy, spatial literacy, STEM, the power of play, gamification, strategic foresight, human-centered design, creative writing, and the power of story. Multicultural: Designed English-language learning curriculum for primary school in Santiago, Chile. Ghostwrote 6-book picture book series based on UN’s Sustainable Development Goals. Show less

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  The Gourmet Family

  Apr 2016 - Apr 2018

  Travel & Food Writer

  My husband and I quit our jobs to travel in Chile to explore the foodways and folklore of the region.

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  Pikes Peak Library District

  Apr 2018 - Jan 2022

  Director of the North Region

  Organization: Oversaw daily operations of district's six northernmost libraries, and orchestrated forward-thinking strategies to accomplish service goals and meet community needs. Aligned operations and teamwork with organizational strategy and vision. Writing & Editing: Wrote weekly, monthly, and annual reports for both internal and external stakeholders. Branding & Publicity: Reviewed all marketing materials for North Region; ensured brand consistency. Agility: Worked on many cross-departmental teams to support top-level initiatives and participated in decision-making processes. Communication: Directed services and informed management of delays and challenges, as well as suggested resolutions. Accountability: Coordinated operations - including budget of over $10 million and combined staff of 100 - with management and two other regions to align library services across 16-branch system serving population of 700,000. Show less

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  University of Denver

  Sept 2019 - Aug 2022

  Adjunct Professor

  Lesson Development: Evaluates and revises lesson plans and course content to achieve student-centered learning. Multimodal Learning: Uses variety of learning modalities and support materials to facilitate learning process and accentuate presentations. Technology: Works closely with online learning management system to design and deliver course content to students in remote environment. Expertise: Teaches classes for Morgridge College of Education, Library and Information Sciences. Assessment: Reviews and grades papers; provides developmental and line editing for students wishing to pursue publication. Show less

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  Guild Education

  Feb 2022 - now

  Manager Knowledge Management Operations

  Operations: Leads the enablement function for the Knowledge Team, working cross- functionally with Ops Strategy, Training, QA, Workforce Management, and Member Operations. Scopes all incoming requests and serves as knowledge project manager. Oversees the work of the writing team, owning process and practice, ensuring content quality, accuracy, and on time deliverables.Writing & Editing: Owns style guide and organizational glossaries. Manages content governance, tags, and taxonomy. Maintains standardized member-facing templates/macros as well as internal policy documentation and standard operating procedures. Edits writer work and coaches for growth and improvement. Always happy to jump in to write content as needed.Content Strategy: Performs content audits to assess gaps and support evolving needs. Designs content realignment projects with cross-functional partners. Performs strategic alignment with member experience goals and desired outcomes.Tooling: Designs integrations and AI solutions to automate and streamline processes and workflows. Maintains user and group permissions for knowledge bases and owns feedback model with cross-functional partners.Analytics: Sets content and team performance measures. Reports up to leadership on work metrics, including pipeline and enablement stats. Show less