Amy Straker

Experience

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  Aviva plc

  Jan 1998 - Apr 2004

  Managing direct marketing campaigns and budgets for a variety of products. Negotiating creative and copy approval within financial regulations.Analysing results in order to make recommendations to improve campaigns. Managing a team of seven with my part-time team leader.Training groups and individuals to develop staff and maximise sales. Designing and developing induction and development training on product knowledge, systems, sales skills and call quality.Member of the Quality Awards committee, awarding outstanding staff. Answering queries from policyholders, selling ISAS, gaining sales leads. Training new employees on customer service and IT skills.Developing team initiatives to maximise performance.

  • Marketing Executive

    Jul 2001 - Apr 2004

  • Marketing Assistant

    May 2000 - Jul 2001

  • Deputy Team Leader

    Jan 2000 - May 2000

  • Team Coach

    Apr 1999 - Dec 1999

  • Tele-excecutive

    Jan 1998 - Apr 1999
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  City College Norwich

  Oct 2009 - Jun 2014

  Promoting the Information Store’s services and resources to students and staff. Creating and providing e-resources training for students and staff.Investigating, implementing and delivering training to teaching staff on new technologies to enhance student learning, e.g. Aurasma virtual reality app. Liaising with internal and external departments to ensure the maintenance and continual improvement of the Information Store’s e-resources. Enquiry desk duties across multiple sites, including research and referencing help Show less Subject Librarian for the School of Hair, Beauty and Sport, the School of Creative Arts and the School of Foundation studies. Developing the library collection of print and electronic materials; managing the learning materials budget for these areas; cataloguing new resources.Designing, delivering and evaluating information skills programmes to FE & HE students and staff; teaching through seminars, workshops and lectures, including research methods, evaluation of information resources, referencing and citation.Liaising with teaching staff and attending School Board meetings.Promoting information literacy to staff and students.Collaborating in projects on the provision of library services to academic users. Show less

  • Digital Resources Officer

    Oct 2010 - Jun 2014

  • Start Up Lounge Co-ordinator (secondment)

    Feb 2012 - May 2012

  • Learning Resources Adviser

    Oct 2009 - Oct 2010
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  Norfolk Educational Services Ltd.

  Jul 2014 - May 2020

  Library Services Officer

  Developing and delivering online and 1:1 sessions on Information Skills.Supporting the promotion and delivery of events across the TEN Group.Developing and updating Information Store pages on the VLE. Enquiry desk duties across multiple sites, including research and referencing help. Promoting the Information Store’s services and resources to students and staff across the TEN Group federation. Supporting NES librarians in raising literacy standards and the promotion of reading. Show less

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  Norwich University of the Arts

  Oct 2016 - now

  • Library Manager

    May 2020 - now

  • Librarian

    Oct 2016 - May 2020