Selvin Dixit

Experience

• 

  InSync Healthcare Solutions

  Feb 2016 - Jun 2017

  Practice Management Support

  • PM Support as Practice management Module (Billing Part, Provider incentive Program i.e. MU,MU3, and MIBS etc, Insurance claim management, Provider and facility report regarding billing, Technical issue with clearing house, Facility staff management application and many more activity which is regarding Practice management side)• Worked with Insurance Company like Medicare, Medicaid, AARP, BUPA, Tricare, BCBS, AARP, UHC etc. and provide insurance related solutions to provider or Patients.• Mainly responsible to prepare and analyze production Pivot-Report of daily claims worked by the Account Receivable FTEs to identify the glitch. Provide end-to-end Software support to the practices• Provide support technical and non-technical support Practice management application regarding. (Provide security access revoke or grant, PM server, Patching on server)• Prepare Revenue Generation Excel Templates of all clients and present them to Management team/Directors.• Resolve Denials and rejection and get it correct to receive possible payments from insurances to practices (Hospitals in US). Prepare Revenue Generation Excel Templates of all clients and present them to Management/Clients.• Create and develop pricing strategies in conjunction with the individuality of each client. Show less

• 

  EClinicalWorks

  Jun 2017 - Mar 2019

  Software Specialist

  • Module owner or product expert on eScripts application, Product Testing, Handling hub server, Implementation project, Vendor Management, SalesForce application, Patching, EPCS Testing, Documentation.• Existing business operation and workflow to establish a base for developing improved structures, process, and system. • Define Test Strategies of eScripts application with Vendor side and end user, Collaborating with Team members.• Provide guidance and assurance to ensure delivery of quality outcomes.• Work in partnership with the business and vendors to understand business needs, gather data requirements, develop the of relevant interface system requirements specifications, and manage implementation. • On findings or Research on new feature for application, Experiment on different analysis, discuss it with higher level authorities and developers to make product better. • Managing ticketing tools of our organization(eManger) and pharmacy vendor tools – Salesforce Work on JSP, XML,XSL files and SQL YOG for database to handle the critical client side issue. • Identified and diagnosis bug in product and reported in JIRA and resolve. • Provide detailed documentation on training and product related enterprise customers. Show less

• 

  Allscripts

  Apr 2019 - Mar 2020

  System Analyst

  • Interface developing, Rhapsody interface engine, ConnectR interface engine, Server Maintain, Off hours request, Failover cluster, Interface customization, SCM, Certified HL7 from Allscripts , BOSSNET Australian healthcare application support- Bolton, Basic knowledge of Best Practice & Medical director EHR, Patient Management applications etc. • Identify the interface specification and design as per the workflow.• Working on daily reported issues (High To low Priority) – Troubleshoot them and resolve within defined SLA• Respond on timely manner any incidents or request which is related application or interface and escalate to appropriate parties. • Implementing products of Allscripts- Touchworks Clinical application (Ambulatory)as part of the project managed application of team which includes software installation, configuration and system testing• Providing Solution to complex interface errors. • Provide ongoing support throughout the resolution of any issues encountered using enterprises system ensuring process and as per the department or team process.• Monitoring the Interfaces alerts and quick response to other enterprises systems • Have been involved in supporting scheduled & unscheduled downtimes• Coordinate the Project Management team, Product Developer team and enhance the Product or the process. Show less

• 

  Toowoomba Grammar School

  Aug 2021 - Feb 2024

  IT Service Officer

  Manage and maintain the company's IT infrastructure, including servers, switches, wireless access points, and phone systems.Provide technical support to internal and external stakeholders, including troubleshooting hardware and software issues, resolving network connectivity problems, and responding to user requests.Utilize Microsoft Intune and Microsoft Endpoint Configuration Manager to manage and deploy software, applications, and updates to company-owned devices.Configure and maintain Microsoft Exchange Server, including managing user accounts, troubleshooting email issues, and maintaining mailbox permissions and quotas.Implement and manage Aruba Wireless and Cisco Meraki networks, ensuring optimal performance and security.Manage and maintain 3CX phone systems, including user account management, phone configuration, and troubleshooting phone issues.Utilize Active Directory to manage user accounts, groups, and permissions, ensuring that access is granted appropriately and security is maintained.Implement and manage asset management processes, including tracking and inventorying IT assets, managing warranties, and coordinating equipment repairs and replacements.Utilize Microsoft Azure for cloud-based storage and computing, ensuring that data is stored securely and backups are performed regularly. Show less

• 

  Heritage Bank

  Jan 2024 - now

  End User Support Specialist