Julius Chingore

Experience

• 

  Olimem Technologies, ZW

  Apr 2012 - Jun 2015

  ERP Systems Consultant

  Performing all or some of the following duties in all roles with varying levels of responsibility:• Leading and managing consultants and ERP support teams, ensuring timely project delivery• Developing work schedules• Demonstrating initiative in solving problems and responding effectively to technical issues• Providing comprehensive technical support to clients across multiple systems, conducting troubleshooting and assisting with reconciliations to ensure system accuracy• Managing full ERP system implementations and deployments; developing project scope definitions• Allocating resources for successful project outcomes in private and public sectors• Providing comprehensive user and staff training; coaching teams for increased productivity• Developing user-friendly system manuals to ensure efficient usage and troubleshooting• Designing and optimising complex database structures, tuning queries for performance, maintaining data integration and analysis, ensuring data security and integrity• Developing and implementing business intelligence reporting systems • Implementing, supporting and setting up various ERP systems, performing data cleansing and migration, provided training and conducted software requirements analysis to meet client needs• Collaborating cross-functionally, facilitating project evaluation and identifying areas for process improvement• Conducting routine maintenance, servicing and configurations of hardware and network systems • Business requirements gathering, documenting requirements, analysing business requirements and customising ERP solution to automate and streamline business processes Show less

• 

  CCG Systems

  Jul 2015 - Jun 2017

  and and

  • Senior ERP Systems Specialist

    Jul 2016 - Jun 2017

  • Senior ERP Systems Consultant

    Jul 2015 - Jun 2016
• 

  CCG Systems

  Jul 2018 - now

  • Defining the product vision; aligning tasks and prioritising customer needs • Managing the software development process and evaluating progress • Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Anticipating and developing strategies to meet client needs; collecting and analysing user feedback• Evaluating and ensuring quality of product progress• Adopting agile methodology and collaborating with cross-functional teams• Conducting market research and competitor analyses• Maintaining and prioritising the product backlog and collaborating with UX/UI designers• Planning and coordinating product releases• Driving continuous improvement and resources management.• Reading and interpreting technical documentation; designing optimised databases• Producing and maintaining various reports, presentations, analyses and other product documentation• Identifying and mitigating potential risks• Performing as a strong leader of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes and compliance requirements • Managing staff effectively to ensure customer growth, brand awareness and operational excellence Show less • Leading dynamic specialists including supply chain management, asset management, revenue and billing, core financial and accounting solutions personnel• Directing and monitoring progress of end-to-end project implementations• Providing a seamless and effective support system for clients• Spearheading the use of a support ticketing system for effectively monitoring support queries and analysing resulting resolutions • Aligning systems and products with clients' technical requirements, ensuring the delivery of effective tailor-made solutions• Delivering systems demonstrations and compelling sales presentations• Enforcing stringent regulatory compliance, aligning systems with mandated reporting requisites • Implementing and supporting regional managers with implementation of Municipal Standard Chart of Accounts Regulations in fifty regions • Designing and optimising databases, tuning queries for performance, managing data integration and analysis, ensuring data security and integrity, and producing insightful reports for informed decision-making Show less

  • Product Owner

    Jul 2019 - now

  • Technical and Support Manager

    Jun 2019 - Aug 2020

  • Regional Manager

    Jul 2018 - Jun 2019