Mann Luk

Experience

• 

  American Credit Acceptance

  Jan 2010 - Jan 2017

  American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast. ACA manages more than $2 Billion in assets and has successful relationships with nine of the top ten automotive dealer groups and thousands of independent dealerships across the nation.RESPONSIBILITIES-Manage 10-15 collection representatives including team leads to reduce loss, increase profitability, and achieve company initiatives.-Manage a $15-$25 Million portfolio with accounts ranging from 60-120 days past due to prevent charge offs and achieve company delinquency goals-Determine and assign accounts for recovery due to risk factors-Train and develop team members to support the company's vision, processes, and values-Ensure quality assurance is held at top priority including monitoring calls and addressing areas of opportunities-Coordinate with other departments to resolve any quality related problems-Identify and address inefficiencies by analyzing key performance indicators-Review and respond to BBB, CFPB, and FDCPA complaints in a timely manner-Maintain 100% compliance with federal, state, and internal regulations-Assisted with career fairs, interviews, and selection process for future personnel-Manage payroll, punctuality, and time-off request/attendance to ensure adequate staffing Afișează mai puține 31+ Collector-Collected on past due accounts on sub-prime auto loans-Determine reason for delinquency and develop payment plans to bring accounts up to date-Deep Skip Tracing- Averaged from 80-120 calls per day consisting of inbound, outbound, and dialer campaigns- Develop lasting relationship with customers-Navigate through multiple computer applications efficiently to deliver concise service to our clients-Assisted with training and development for new hires Afișează mai puține

  • Collections and Servicing Supervisor

    Sept 2011 - Jan 2017

  • Collections Representative

    Jan 2010 - Sept 2011
• 

  TD

  Oct 2017 - now

  • Business Analyst III-Business Optimization: Product Solutions

    Jan 2023 - now

  • Business Analyst II- Business Optimization Systems Support

    Jan 2022 - Jan 2023

  • Senior Supervisor. Collections and Recovery; Pre Chargeoff

    Mar 2020 - Jan 2022

  • SR. Collection Supervisor; Account Ownership

    Oct 2018 - Mar 2020

  • Collections Supervisor II |AVP| Auto Finance

    Oct 2017 - Oct 2018