Prashant Kodre

Experience

• 

  Impact System Private Limited. Pune ( Wipro Infotech )

  Apr 2003 - Dec 2003

  Facilities Management (FM) Engineer

  As a FM engineer, I was responsible for managing the LAN having Windows Server -Client Configuration

• 

  Allied Digital Services Pvt. Ltd

  Dec 2003 - Jul 2006

  Customer Support Engineer

  Support entire network setup with 1200 + nodes , Routers , Catalyst switched having optical fiber backbone

• 

  LTIMindtree

  Aug 2006 - now

  Derived a multi-stages action plan for process integration for integrated entity ,Implement new process training for complete delivery unit and mentor 100 + project managers for streamlining the new process Initiate a deal risk exposure (DRE) at DU level for new and renewal phase deals. Facilitated complete cycle of customer satisfaction survey (CSAT) at DU level. Monitored and collaborated with legal team for obligation management. Driving the process improvement initiatives in line to CMMI and ISO standard. Expedite BCMS, PIMS and ISMS process across the accounts and business group during COVID . Continuously work towards improving the customer satisfaction score (CSAT) across verticals .Analyze the customer feedback and drive the brainstorming session toward identifying the corrective action to improve the same Identifying the best suited process for the project/account. Facilitate the process and delivery responsibilities. Articulated and implemented new process for gaining detailed health status of projects Manage and maintain Azure serves LAB, having 450 + Servers hosted, track, monitor and closed the issues faced by the Microsoft business users. Lead the team of 15 + members throughout the transition phase of the project starting from the kick start , knowledge transition till streamlining the process and creating the SOP in 24x7 execution Detection and blocking phishing attacks via URL reputation. Comparing the online reputation services and explored the possibility of improvement in the current reputation services Involved in categorize the user reported URL via Phishing filter and identify the phishing attack, ensuring high quality of deliverables in 24X7 execution Worked on Microsoft Project - Windows Vista - Involved in functionality, integration and regression testing

  • Associate Principal - Delivery Excellence

    Mar 2023 - now

  • Manager - Quality and Delivery Excellence

    Jul 2020 - now

  • Quality Lead

    Apr 2019 - Jul 2020

  • Technical Lead

    Aug 2016 - Mar 2019

  • Test Lead

    Jun 2012 - Jul 2016

  • Test Specialist

    Jan 2009 - May 2012

  • Software Test Engineer

    Aug 2006 - Dec 2009