BATCHU SRINIVASA RAO

Experience

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  Kamalveer Systems

  Feb 2004 - Oct 2005

  Service Engg
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  PROGRESSIVEXPERTS PVT LTD

  Nov 2005 - Jan 2008

  SYSTEM ADMINISTRATOR
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  Elbit Medical Diagnostics Limited

  Feb 2008 - Jan 2013

  Sr.System Administrator
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  Continental Hospitals

  Feb 2013 - Feb 2017

  Manager IT

  IT Strategy Planning IT Blueprinting IT OperationsProgramme Management Budgeting and P&L Project DeliveryIT/ IS Security SLA Management Best Practices ImplementationProcess Vision & Design Risk Management Security Management IS Audits Team Management

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  APOLLO RADIOLOGY INTERNATIONAL

  Feb 2017 - now

  DGM IT

  Drive 100% customer satisfaction by setting up standard processes to be followed by the end users and ensure ease of operation by the customerEnsuring availability and accessibility of products to appropriate end users (internal and external customers)Guide internal teams in reducing customization of standard IT products to avoid errorsBuilding relationships with vendors and creating cost-efficient contracts and ensure smooth maintenance of the existing setupsInstitutionalize risk management mechanisms in line with the larger organizational policy on the same – continuously upgrade the mitigation plans for any threat or risk to security and continuous IT support and services.Identifying the need for upgrades, configurations or new systems and evaluating with managementStreamlines IT support and services across the businessCoordinating with the team/ managers and supervising the technicians and other team members to provide guidance.Conduct routine reviews of the function’s operations to remove bottlenecks and avoid or resolve escalationsEnsure all IT staff is updated at least annually on the current state of IT securityEnsure any serious IT security incident is reported to the appropriate authorityAdapt to last technologies and new learning and skills enhancing Drive a mind-set shift through knowledge sharing activities to enable others to develop a deeper understanding /appreciation for a collaborative/cross functional way of workingEducating employees wherever required, to increase the efficiency of systems and reduce the turn-around time of key activitiesBuild a highly motivated & result oriented team that can provide anticipatory services and proactive resolutions to the employees across the organization as well as the customers.Responsible for training and developing the team on latest technologyBe on-call 24 X 7 remote & client end supports. Show less