Corwin Jones

Experience

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  US Army

  May 2011 - Nov 2014

  •Managed all ISR at division level for Kandahar, RC-SOUTH•Maintained working knowledge of all ongoing operations•Served as liaison between lower and upper echelons of command•Active in large operations throughout Kandahar, RC-SOUTH•Designed and maintained Microsoft Sharepoint Portal for one year

  • Analyst

    May 2011 - Nov 2014

  • 35F Intelligence Analyst/Collection Manger/ISR Manager

    May 2011 - Nov 2014
• 

  HAWK PROPERTY MANAGEMENT LIMITED

  Nov 2014 - Sept 2015

  Landscaper

  •Drove company vehicle to job sites, delivering materials as needed•Assisted with area landscaping•Drove and assisted with maintenance of salt truck•Managed route planning for salt truck in Winter months to maximize efficiency and load times

• 

  Classic Property Management

  Jan 2016 - Mar 2016

  Maintenance Assistant

  •Managed company vehicle•Managed and ordered supplies as needed by job site requirements•Managed route planning of vehicle to minimize travel times between sites •Shoveled and salted walkways for customer's safe traversal

• 

  Seaman's Mechanical

  Mar 2016 - Feb 2017

  Service Coordinator

  • Dispatched service technicians• Managed Planned Maintenance Department for technicians• Report gross profit• Managed shipping and receiving• Tracked vehicle fleet maintenance and vehicle fleet finances• Managed social media and marketing forums• Maintained and updated customer database• Maintained working relationships with existing customers

• 

  Peckham, Inc.

  Mar 2017 - Sept 2017

  Technical Service Representative

  • Provided computer Help Desk support through telephone with customers• Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues• Documented customer issues and troubleshooting steps through Remedy ticketing system• Excelled at clarity of documented steps taken to resolve customer’s issues• Met daily service and objective goals for calls consistently

• 

  TEKsystems

  Mar 2017 - Jun 2018

  IT Contractor
• 

  Spectrum Health

  Sept 2017 - Oct 2017

  IT Analyst 2

  • Traveled to and from remote sites to deploy computers and software within timeline constraints for NEXUS project• Updated/maintained a portion of SharePoint database device list requiring upgrades• Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues after computer deployment• Documented and updated live database entries to reflect hardware and software changes• Assisted team with establishing most efficient computer deployment method for each remote site• Provided Help Desk support to hospital and healthcare employees when needed• Maintained consistent communication with on-site IT staff to relay known issues and resolutions Show less

• 

  Booking.com

  Nov 2017 - Nov 2017

  IT Technician (Temp)

  • Deployed network images for site-wide transition and upgrade to Win10• Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues after image• Diagnosed and replaced old hardware as needed by the project

• 

  Purity Cylinder Gases Inc

  Jun 2018 - Apr 2023

  IT Technician

  •Designed and published PowerApp applications to fit organization needs• Provided Help Desk support to organization over the phone and in person• Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues• Assisted with company-wide roll-out of SharePoint intranet• Provide support and administer SharePoint intranet• Worked with multiple departments to design and create SharePoint solution that fit their team needs• Assisted with SharePoint intranet design/architecture• Worked with vendors to resolve hardware and software issues for organization• Created and maintained internal IT documentation• Created tutorials for end user support, including instructional videos when necessary Show less

• 

  Airway Oxygen, Inc.

  Jun 2018 - Dec 2022

  IT Technician

  • Assisted with transition of IT infrastructure and equipment to AeroCare Holdings, Inc. after acquisition was announced

• 

  Simplified Investments

  Apr 2023 - now

  IT Support Technician II

  • Provided support to three different companies under a parent company, Simplified Investments, Tommy’s Boats, and Gen 3 Defense & Aerospace• Setup and maintenance of user accounts throughout various systems (Office 365, Azure AD, Counterpoint POS systems, customer facing systems, RingCentral)• Individual setup and troubleshooting of Microsoft MFA for users across the organization• Installed, deployed, and tracked computer systems and peripherals across multiple organizations• Provided Help Desk support to organization remotely and in person• Assisted with configuring, updating, and maintaining Watchguard devices• Provided support with SharePoint and SharePoint administration• Assisted with companywide transition from Mitel to RingCentral• Created and maintained internal IT documentation• Created and maintained user facing tutorials• Managed tickets in ZenDesk• Assisted with management and deployment of Pulseway remote monitoring software• Assisted with management and maintenance of email security via Mimecast and Exchange Admin Center• Assisted with transition of all Gen 3 Defense & Aerospace employees and assets over to General Dynamics Land Systems• Traveled when necessary to different company locations for troubleshooting or initial network setups Show less