Angela Rilatt

Experience

• 

  Omni Hotels & Resorts

  Oct 2008 - Jan 2016

  • Served as acting Manager on Duty and Emergency Contact during all Front Office shifts• Participated in the screening and interviewing process of candidates for Front Officeemployment opportunities• Implemented departmental procedures and practices as well as upheld performancestandards by maintaining and updating training materials for all front office employees• Managed scheduling for over 40 employees, balancing availability requests, paid time off and labor/productivity• Fulfilled payroll requirements for all Front Office departments, accounting for 40 employees• Track and order office supplies for Front Office departments• Completed Audit during Overnight shifts Show less - Main reservations contact for clients, contract signers, third-party housing companies, and individual guests via phone, fax and email- Route pre-payments and billing to individual/group accounts and review final bill- Enter & monitor room block data into multiple systems (Epitome & Opera)- Meet with clients and third-party housing contacts to finalize guest data prior to arrival- Process commission/rebate checks payable to third-parties and clients upon contract and room block review after group departure Show less

  • Assistant Front Office Manager

    Oct 2015 - Jan 2016

  • Front Desk Supervisor

    Feb 2015 - Oct 2015

  • Front Desk Agent

    Feb 2014 - Jan 2015

  • Weekend Loyalty Ambassador

    Aug 2013 - Feb 2014

  • Group Housing Coordinator

    Dec 2011 - Aug 2013

  • Front Desk Agent

    Nov 2010 - Dec 2011

  • PBX Operator

    Oct 2008 - Nov 2010
• 

  Nordstrom

  Nov 2013 - Aug 2014

  Sales Associate
• 

  Interactions Marketing

  Feb 2016 - now

  - Manage multiple positions of in-office staff (Recruiters, Talent Coordinators Account Coordinators and Operations Coordinators) day to day- Manage and approve remote recruiting for field staff at 500+ locations nationwide - Measure recruitment and turnover for field staff for goal tracking and budget purposes- Manage and allocate recruiting budget- Interview and hire candidates for various in-office positions - Coordinate third party staffing and staffing for International events - Plan and conduct training as well as implement procedural changes for multiple in-office positions- Create remote training plans for field staff and update in accordance with company policies as well as as government guidelines- Manage and approve scheduling for 3,000+ events nationwide per month- Track staffing and event execution goals for team members according to their individual assignments Show less

  • Senior Operations Manager

    Jul 2022 - now

  • Account Manager

    Sept 2018 - Jul 2022

  • Account Coordinator

    Mar 2018 - Sept 2018

  • Account Assistant/Talent Coordinator

    Feb 2016 - Mar 2018