Osama Hammouh

Experience

• 

  Trans Jordan For Communication Services (alo)

  Apr 1999 - Feb 2001

  Software Developer
• 

  ESKADENIA Software

  Feb 2001 - Jan 2006

  Billing Team Leader
• 

  Umniah

  Jan 2006 - now

  • Manage VAS, digital and financial Systems (RBT, USSD, SMSC, IVR, Mobile Wallet/Mobile Payment,M2M,IoT,Tracking System Mobile connect, Mobile advertisement ,Customer Value Management, Unified messagingSystem, Data Analysis , Big Data (HDFS),iSMS, Direct carrier Billing(DCB/DOB), Signaling Firewall EIR,…etc.)• Develops and manages financial services; Mobile payments, Mobile Connect, companion Card and bill payments.• Develops and manages the annual budget for the division.• Translating marketing requirements to tangible projects for implementation in existing or new platforms.• Design, development, realization of new VAS platforms in line with marketing roadmap.• Analyzes network statistics and recommend/undertakes corrective actions according to set KPIs.• Recruiting, training and developing team members and evaluating & appraising performance.Establish project evaluation process, lessons learned and post project evaluation.• Evaluate and manage vendor support, product releases, upgrades, functionality enhancements, problemnotification and resolution. Show less .Setting and implementing objectives, policies & procedures and spearheading daily administration tasks andprocesses related to Billing, Interconnect and Mediation systems.• Managing implementation, configuration and customization of Billing (GSM and ISP) and Interconnect Systemsincluding integration with other automated systems (POS/CRM and Oracle GL).• Managing implementation, configuration & customization of Mediation System and integration with the CoreNetwork Elements.• Designing, setting and maintaining an organizational structure and staffing to achieve assigned objectives.• Developing and managing annual budget for the division and delivering specific business requirements.• Generating accurate & timely bills and ensuring integrity of the Billing, Interconnect and Mediation systems.• Working with the regulatory instance and operators for Interconnect Billing system.• Managing vendor relationship and providing solutions for customer service processes & business requirements.• Supporting agreements, product release & upgrade, functionality enhancement, problem notification & resolution.• Managing Billing department teams, distributing jobs and enhancing their skills & capabilities.• Recruiting, training and developing team members and evaluating & appraising performance. Show less

  • VAS Planning Manager

    Jan 2013 - now

  • Billing and Interconnect Manager

    Jan 2006 - Jan 2013