Yvette Bashaw

Experience

• 

  Zep Inc.

  Jan 1996 - Jan 2001

  District Administrative Assistant

  Assisted District Sales Manager with sale reports, commission check calculations, new hire on-boarding, National Account pricing management, contract management, special invoicing.

• 

  Univar Solutions

  Feb 2002 - now

  Managed the Mass Quote Update team, which executed cost increases on customer quotes across the company. Managed the SharePoint site for the Commercial Operations teams, ensuring timely, consistent posting of documents so the organization can locate needed information from suppliers. Oversee a commodity cost tracking system; the commodity product managers use this to review and work on their Best Unit Cost Program (BUC). Facilitator for the companies USA Sales Control/Allocation process. During my tenure, I managed the companies USA Change Management Program, which meant determining the impact of the change and ensuring that correspondence was sent to the affected customers and their account representatives. Show less Hires, trains, and manages the group's 10 remote support team members, including Key Account Sales Coordinators and Customer Service Representatives. Evaluate all support members' skills and create a learning plan for each. Redirect the support member's activities, so they are in line with group and company objectives. Established Best Practices and Key Performance Indicators to improve groups' overall response time. Creates new reports as needed for the group, using Business Objects, Salesforce, Access, and Excel/Cube. Calculate and maintain customer rebate accruals for all Key Accounts (24/4.5M). Show less This role reported directly to the VP of Key Accounts. Hired, trained, and managed the group's support team, including Key Account Sales Coordinators, Customer Service Representatives, Document Specialists, Sales Support Specialists, and Accounts Receivable Clerks. Produced a Time Study that identified how many we needed to deploy additional support people in what area—created and maintained all customer segmentation coding in the system. Was responsible for all sales reports for the group; using Business Objects, Salesforce, Access, and Excel/Cube. Calculated and maintained customer rebate accruals for all Key Accounts (24/4.5M). Researched and made recommendations to improve low-margin business, tracked sales goals and progress for the groups' Sales Incentive Plan. Show less Assisted Key Account Managers (3) in developing and sustaining profitable sales on assigned accounts; this might mean review current quotes for profitability, solve discrepancy issues, communicating supplier supports, assist with service issues such as availability, logistical and non-conformance, as well as run sales reports. Worked directly with large Key Accounts to fulfill their needs; these requests ranged from simple support needs like quotations, sales reports, literature, samples, and product availability to more complex such as full menu RFQ’s, tail spend consolidation or SAP conversions. Show less

  • Product Marketing Manager

    Nov 2019 - now

  • Commercial and Pricing Operations Manager

    Dec 2015 - Nov 2019

  • Corporate Accounts Sales Support Manager

    Jun 2015 - Dec 2015

  • Corporate Accounts Administrative Manager

    Mar 2008 - Jun 2015

  • Corporate Account Sales Coordinator

    Feb 2002 - Mar 2008