Phillip Offermann

Experience

• 

  LOGOCOS Naturkosmetik AG

  Nov 2011 - Aug 2012

  Production helper

  • Machine operator of the Unipac 2080 tube filling line• Filling of liquid, semi-solid and powdery cosmetic products• Packaging by hand• Quality control• Working on the basis of order papers according to work instructions and regulations according to GMP• Operating the "Baan" merchandise management program

• 

  Apple

  Oct 2015 - Feb 2020

  • Recognize customers' different experiences and levels of knowledge in dealing with Apple technology in order to offer them customized support in the implementation of their projects and activities through Apple technology• Inspiring customers about the latest trends, products and technologies• Developing a motivating learning environment by designing creative activities and events about music, photography, art or gaming to connect customers' interests with the Apple ecosystem• Presentation of Sessions (customer activities offered by Apple) to demonstrate how Apple technology brings personal interests or hobbies to life, thereby creating enthusiasm for Apple products and services in attendees• Sharing of personal experiences through testimonials and storytelling to help session attendees understand the full potential of Apple products and services• Mentored and coached my own work colleagues to convey the vision for Apple's creative themes, products and services• Mentor the creative team to support all team members in developing their knowledge and skills• Acquisition of support and service tasks in the area of ​​service and training• Gathering, analyzing and evaluating feedback from customers and work colleagues to improve the Apple Store experience• Creating a new training experience for our customers• Strategic planning and implementation of Today at Apple sessions• Conducting field trips and joint venture sessions, creating and promoting collaborations between Apple and local institutions such as schools and universities• Support of the Apple Business Team, handling the CRM tool. Focus on professional and company-representative dealings with customers from the B2B sector, planning and the provision of individually tailored solutions for more complex requirements in relation to companies of different sizes• Stockroom operations, visual merchandising processes, physical inventories, remodeling of the Store, supporting product launches Show less • Ensuring an unforgettable shopping and service experience for our customers• First class customer care and providing customers with complete customized solutions• Execute fast and accurate sales and service transactions, including cash and non-cash payments• Fast response to customer requests and courteous advice to customers in the sales area• Identification of business customers• Support in opening and closing processes of the store• Use internal information sources as a tool to keep up to date with Apple and third-party technologies Show less

  • Creative Pro

    Oct 2017 - Feb 2020

  • Specialist

    Oct 2015 - Sept 2017
• 

  Ralph Lauren

  Mar 2020 - Dec 2024

  Dual-Site Operations Manager

  • Implementation and optimization of new and existing processes to create an efficient and successful environment• Project management• Project based process optimization and implementation (NSO and store refurbishments, MPOS, Endless Aisle, BOSS)• Managing expenses and exceeding sales and key metric targets• Development and implementation of action plans to minimize shrink and improve store compliance• Maintaining a safe working environment for customers & employees

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  SWN Stadtwerke Neumünster

  Jan 2025 - now

  IT Projektleiter