Laura Dennis

Laura Dennis

Temporary Assignments

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location of Laura DennisMilton Keynes, England, United Kingdom

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  • Timeline

  • About me

    Senior Technology Consultant

  • Education

    • Milton Keynes College

      2006 - 2007
      Access to Health & Social Care Health & Social Care Level 3 Distinction

      Psychology - L3 DInformation Technology - L3 DBiology - L3 D

    • Stantonbury Campus

      1997 - 2001
      GCSE General Studies A-C

      Mathematics CScience Double Award BB English Language BEnglish Humanities BEnglish literature CGerman DFrench D

  • Experience

    • Various

      Jan 2002 - Oct 2005
      Temporary Assignments

      Various temporary assignments undertaken.Full details available upon request.

    • Tiscali

      Oct 2005 - May 2008
      B2B Technical Associate

      * Identification of firmware incompatability issues between Huawei routers & Tiscali exchange equipment. This resulted in Huawei rolling out firmware updates that in turn resolved almost 200 aged Incidents.* TCP/IP Support.* General Help Desk duties.

    • Computacenter

      May 2008 - now

      Product Owner of voice platform and automatons for our global service desk* Design and implementation of iIVR Active Directory Password reset solution* Presentation of business cases to secure funding for innovation of my products* Supporting our pre-sales teams to ensure that our offerings remain attractive and competitive* Using my knowledge of the Service Desk tooling and processes to support transitions where customers have bespoke requirements to enable us to to fulfil these in the best possible way* Creation and maintenence of Service Catalogue documentation, release notes, and product road map* Building relationships within the Service Sesk community Show less

      • Senior Technology Consultant

        Jan 2024 - now
      • Senior Service Specialist - Service Desk Strategy

        Sept 2021 - Dec 2023
      • Service Desk Product Owner

        Jan 2021 - Sept 2021
      • Service Architect

        Aug 2020 - Dec 2020
      • Business Change Lead

        Jan 2020 - Aug 2020
      • Tooling Governance Consultant

        Jul 2018 - Jan 2020
      • Senior Business Analyst

        Mar 2016 - Jun 2018
      • Business Analyst

        Dec 2011 - Feb 2016
      • Project Co-ordinator (secondment)

        Aug 2011 - Nov 2011
      • Incident Manager

        Feb 2009 - Jul 2011
      • First Line Analyst & OOHs Major Incident Manager

        May 2008 - Feb 2009
  • Licenses & Certifications

    • ITIL V3 Foundation Management

      Dec 2008
    • STEM Ambassador 30 hours of engagement 2020/2021

      STEM Learning
      Jul 2021
      View certificate certificate
    • STEM Ambassador 15 hours of engagement 2019/2020

      STEM Learning
      Jul 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Laura Dennis
      Excellence In Action Silver Award Computacenter December 1, 2019 Recognition of contribution to SD2.0 program
    • Awarded to Laura Dennis
      CRN Women in Channel Technical Employee 2019 Finalist CRN May 2019 Finalist in the category of Technical employee of the year for the CRN Women in Channel Awards 2019
    • Awarded to Laura Dennis
      High Achievers Nomination 2018 Computacenter Mar 2019
    • Awarded to Laura Dennis
      High Achievers Nomination 2017 Computacenter January 1, 2017
    • Awarded to Laura Dennis
      High Performers Winner 2014 Computacenter Jan 2014
    • Awarded to Laura Dennis
      High Performers Nomination 2013 Computacenter January 1, 2013