Ricardo Smeets

Allround IT support

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Leidschendam, South Holland, Netherlands

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Timeline
About me
Service Delivery Manager - Justis
Education
- Mondriaan College
  2002 - 2006
  MBO Level 4 IT
  Activities and Societies: IT Manager 3.5 years study. Graduated at Level 4 Allround System Owner.
- ICM opleidingen & trainingen
  2010 - 2011
  Diploma Level A NIMA Marketing A
  Minor course
- Hogeschool Leiden
  2006 - 2007
  - Human Resources Management/Personnel Administration, General
- Hogeschool Leiden
  2007 - 2008
  - Business/Commerce, General
- LOI
  2020 - 2020
  Bachelor's degree BiSL & ASL
  Kort HBO programma BiSL & ASL.Short HBO program BiSL & ASL.
- LOI
  2015 - 2015
  - Social Psychology
  Activities and Societies: Self learning.
Experience
- Basisschool de Wereldwijzer
  Jan 2004 - Dec 2006
  Allround IT support
  Internship
- T-Mobile
  Oct 2008 - Mar 2017
  Customer Technical Support
  My duties included: incident management direct, second line wholesale partners and 24/7 business to business support, coordinating escalations, administration
- Huawei Technologies
  Mar 2017 - Dec 2020
  Team Lead
  My duties include: managing of two teams, Incident management for second line wholesale partners and 24/7 business to business support, coordination of escalations, coaching and supervision, coordination of relations between T-Mobile project and Huawei, participation in a project, administration
- T-Mobile Nederland
  Jan 2021 - Oct 2021
  Senior Service Coördinator
  My duties include: Coordinating a team, Incident management for second line wholesale partners and 24/7 business to business support, coordination of escalations, coaching and supervision, coordination of relations between T-Mobile and Nokia, participation in a project, administration
- Mobilexpense - Declaree
  Nov 2021 - Oct 2022
  Application Specialist
- Justis, de screeningsautoriteit
  Nov 2022 - now
  - Service Delivery Manager
    Sept 2023 - now
  - Senior Functioneel Beheerder
    Nov 2022 - Aug 2023
Licenses & Certifications
- Projectwork
  ISES
  Jul 2012
- TM5198 GSM, GPRS, EDGE & UMTS/HSDPA (tailored)
  Nokia Siemens Networks
  Dec 2009
- Follow up course GSM and (mobile) data communication
  Arjuna Telecom Training
  May 2009
- Basic course GSM and mobile (data) communication
  Arjuna Telecom Training
  Apr 2009
- CCNA 1 Networking basics
  Cisco Systems France
  Jun 2005
- PRINCE2 Foundation Examination
  AXELOS Global Best Practice
  Mar 2014
- ITIL Version 3 Foundation Eximination
  EXIN your ICT competence partner
  May 2012
Volunteer Experience
- Staff
  Issued by Budgetgaming.nl on Jan 2006
  Associated with Ricardo Smeets