Carol Hutton (nee Radlett) MIH

Experience

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  The Grand Hotel (Elite Hotels)

  Sept 2001 - Feb 2002

  Receptionist
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  East Sussex National Golf Resort and Spa

  Jul 2006 - Sept 2007

  Senior Receptionist

  • Assisted in the opening of a new 104 bed roomed hotel, spa and conference centre• Part of a small reception and reservations team • Helped train and develop staff

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  The Wyastone Hotel, Cheltenham

  Mar 2008 - May 2010

  Duty Manager

  • Overseeing the general day-to-day running of a 3 star Metro Hotel in the centre of Cheltenham.• 14 bedrooms, lounge and gardens open to residents and non residents.• Managing a small team of staff who ran the hotel on a daily basis, including waitresses, housekeepers and chefs.• Took control of the business whilst the live-in owners were off site.• Assisted the owners in choosing and implementing a new Property Management System called Avon Data.• Took control of all the staff training for the new PMS system.• Whilst at this property, I was voted for a University Award, called Student Employee of The Year. This vote got me through to the UK finals, where I won the overall award in July 2010. • Kept to a high standard of customer service as detailed in all our trip advisor reports.• Helped the business to achieve a 5 Silver Star status on the last tourist board inspection. Show less

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  Barcelo Cheltenham Park Hotel

  Aug 2010 - Feb 2011

  Assistant Front Office Manager

  • Overseeing the day-to-day running of the department, ensuring that all staff were completing all tasks set out for them• Complete training with staff members were appropriate• Boosting staff motivation and morale within the department• Providing four star service to all guests and visitors• Assisting reservations and the sales office in finding new business and sales leads• Completing Night Audit Shifts were needed• Covered weekly Duty Manager shifts ensuring the hotel is running smoothly and dealing with any customer complaints or concerns Show less

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  Bespoke Hotels

  Feb 2011 - Dec 2014

  • Key focus to increase sales in all areas of the hotel and promote the hotel to a wider audience• Predominantly focussing on weddings and events• Created a sales and marketing plan for the hotels and reported monthly on successes and challenges to Company directors• Managed all event enquiries and coordination for weddings, conferences, private dinners and group reservations. Assisted the operations team in the delivery of these events• Produced new marketing material and sales packs and updated web presence of hotels, to include Google listings and third party sites. • Set up and managed social media outlets• Built the reputation of the hotels within the local community and attended monthly networking events• Planned and coordinated yearly events at the hotels including Christmas Fayre, Summer Fayre and charity events• Worked alongside local businesses in Chipping Campden to host yearly village events such as the Christmas Markets and Made in Campden Art Fair Show less - Setting up a new reception and reservations department - Focussing on increasing revenue and business for the hotel- Introducing new packages and rates in line with the hotel budget- Inputting my own thoughts and recommendations on the budget for the year ahead- Gaining knowledge and understanding in the ability to forecast revenue for the weeks ahead and the best way to build upon average room rates- Converting sales enquiries into confirmed bookings- Promoting the hotel as a key wedding venue in the Cotswolds- Building new relationships with the local community and other businesses- Overseeing Front of House Departments, including reception, nights, housekeeping and maintenance - Part of the Senior Management Team overseeing the daily running of the hotel Show less

  • Sales, Marketing and Office Manager

    Nov 2012 - Dec 2014

  • Reception and Reservations Manager at the Lambert Arms Hotel

    May 2012 - Nov 2012

  • Events and House Manager at The Frogmill

    Feb 2011 - Aug 2012
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  InterContinental Hotels Group (IHG®)

  Dec 2014 - Jul 2016

  • Responsible for revenue generation and the encouragement of repeat business from our clients• Manage and develop the Meeting and Events team (Team of 4) as well as oversee the Meetings Operations team• Work with the team to sell and promote the 14 event spaces on offer at the hotel• Build relationships with agents, bookers, key clients, and local businesses • Take new event enquiries and complete all event detail and ensure these are handed over to the operations team in a timely and efficient manner• Complete weekly forecast, budgets and selling strategy and report findings to General Manager• Attend monthly Commercial and Revenue meetings at each hotel with the General Manager and company directors Show less • Generated sales and awareness for all five hotels within the special events market • Developed a unique special events sales and marketing plan for each hotel and report on progress to each General Manager monthly• Managed the Events team (team of 3) and assisted in event sales and planning for all types of functions including weddings and private dinners.• Assisted in managing the Meetings team (team of 7) in the absence of the London Area Meetings Manager• Attend monthly commercial and revenue meetings at each hotel with each General Manager and Company directors Show less

  • Meeting and Events Manager - Holiday Inn London Bloomsbury

    Jan 2016 - Jul 2016

  • Special Events Sales Manager - Holiday Inn London Cluster

    Dec 2014 - Jan 2016
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  Party Ingredients

  Jul 2016 - Sept 2020

  • Overseeing the sales and event coordination for our four sole-contracted City venues• Project managing the new City office and tasting suite design and mobilisation • Managed and developed a team of four, including a senior sales manager, event sales manager and two event admin assistants• Managing the conversion of all incoming sales, from initial enquiry to event coordination• Conduct internal client meetings, site visits and fam-trips to maximise revenue potential and develop new bookings through websites, referrals and trade shows as well as host and run client tastings• Maintaining relationships with venue staff, agencies and suppliers• Account management of our corporate partnerships and long term returning clients• Working with the marketing team to manage social media accounts, planning showcase events and updating offers and third party sites for each contracted venue• Completing monthly and quarterly sales reports for all four partner venues• Event follow up, gathering feedback and generating repeat business for each venue• Supporting the catering team in delivering the event on the day (in a client liaison role)• Working alongside the Business Development Director in promoting Party Ingredients as well as our contracted venues• Budget management • Developing personal network – representing the company in business forums across the City and wider events community Show less

  • Head of City Sales Office Managar

    Oct 2019 - Sept 2020

  • Event Sales Manager for Party Ingredients

    Jul 2016 - Oct 2019
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  Surecert Electrical

  Nov 2020 - Apr 2021

  Office Manager

  Setting up a new admin office for a high end electrical companyPutting in place HR procedures and policies as well as training and development plansAnswering phones, emails and preparing client quotesIncreasing client follows ups and building on new client relationships Diary and schedule management for directors and the teamCompleting weekly invoices and chasing payments Preparing and implementing a new monthly marketing plan to increase customer base and social media profile Show less

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  Party Ingredients

  Apr 2021 - May 2022

  Event Sales Manager
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  The Bush Hotel, Farnham

  May 2022 - now

  Sales and Marketing Manager