Amr Maher

Experience

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  Abercrombie & Kent

  Sept 2010 - Apr 2011

  Tour Coordinator

  • Coordinated all travel arrangements including rental cars, limos, private and commercial airline travel.• Engaged tourists in a positive experience and relationships by responding professionally to their questions and concerns.• Professionally resolved issues concerning our clients and immediately responded to their inquiries.• Possessed a proven ability to deal with multiple groups at the same time.

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  Vodafone Egypt

  Feb 2012 - Feb 2013

  Customer Service Agent

  • Responded to telephone inquiries, providing quality service to Vodafone customers.• Assisted customers effectively by solving customer disputes• Used internal system to record details of inquiries, comments and complaints and actions taken• Strived for quick complaint resolution commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

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  Hindawi Publishing Corporation

  Jun 2013 - Sept 2019

  • Checked the review process of the manuscripts accepted for publication to ensure that all manuscripts meet the established quality standards, and there are no oversights.• Revised all communications related to manuscripts to ensure that any raised concerns were dealt with adequately.• Anticipated quality or publication ethics risks, investigate, and escalate them to supervisors if needed.• Monitored all “In-House Screening” and “Editorial” teams’ actions to identify non‐detected concerns ensure that all members abide to guidelines and standards, took the corrective actions and apply penalties for the wrong\missing action.• Efficiently handled investigations of post‐publication claims and tasks assigned by supervisors.• Possessed a proven accountability to delegate supervisors when needed, including all the tasks of monitoring, decision-making, problem-solving, escalations handling, and coaching. Show less • Ensure that the subject matter of a manuscript falls within the scope of the journals coverage and the accurate manuscript type to fulfill the publications standards.• Perform rigorous searches to make sure that the manuscript has neither been published elsewhere, nor is under review elsewhere.• Search authors history to make sure that there are no sanctions preventing them from submitting their manuscripts to the journal and checking whether they involved in any unethical misconduct.• Review all manuscripts files (Main article, and Supplementary Materials) to confirm that there are suitable to start the review process.• Review the manuscripts references to detect any potential citation manipulation.• Take the proper action on screened manuscripts whether by approving, rejecting, or transferring them to a more appropriate journal.• Communicate all decisions to the editorial staff in order to take the proper action with the authors/editors. Show less

  • Editorial Quality Control Specialist

    Oct 2016 - Sept 2019

  • In-House Screening Specialist

    May 2014 - Oct 2016

  • Technical Compositor

    Jun 2013 - May 2014
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  Taiba Flocks Travel Agency

  Sept 2019 - Apr 2020

  Operations Specialist

  • Managing agency’s clients’ visa application process by preparing all embassy requirements for visa applicants heading to worldwide destinations.• Promoted language study programs in USA, UK, and South African language institutes for Saudi clients.• Arranging outbound packages including accommodation and flight tickets

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  Langupedia

  Apr 2020 - May 2021

  Business Development Coordinator

  • Coordinated with management and clients to identify business development opportunities with existing and new clients.• Used effectively online searching (scrapping) and created contacts databases for the potential clients.• Performed market analysis and managed the company's online marketing campaigns.• Maintained fruitful relationships with clients and addressed their needs effectively.

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  Db Group Business Solutions

  May 2021 - Jan 2022

  Business Development Coordinator

  • Performed market segmentation to identify new opportunities regarding localizationservices.• Generated leads through online research and marketing tools.• Managed email marketing campaign to the new markets and achieved the plannedtargeted goals.

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  Orbit Line Organizers

  Feb 2023 - now

  • Negotiated contracts with vendors, achieving cost savings, while maintaining high-quality standards for event services and supplies.• Cultivated and maintained strong relationships with key clients and industry partners, leading to a continuous rise in referrals and recommendations.• Analyzed market trends and competitor activities to identify new business opportunities, resulting in the expansion of the client base.• Implemented a CRM system to track and manage leads, to increase lead conversion rate and enhance data-driven decision-making capabilities. Show less

  • Public Relations Manager

    Jun 2023 - now

  • Executive Director

    May 2024 - Nov 2024

  • Senior Sales Executive

    Feb 2023 - Jun 2024