Razvan Tesiu

Experience

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  Mercury Research

  May 2000 - Jun 2002

  IT Manager

  Planning of the necessary softwares, acquisition and installing the necessary software kits

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  Scop Computers

  Jan 2002 - Jan 2003

  Product Manager
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  Skytel

  Mar 2003 - May 2007

  Project Manager

  Presenting the technical solution and negociating different components of the offer: fees, implementation deadlines, quality standars (SLA), etc. Planning the implementation stages of technical solution together with Skytel subcontractors

• 

  TET GROUP

  May 2007 - Nov 2008

  IT Consultant

  Analysing software, hardware and network requirements within companies and give independent and objective advice on the use of IT. Working with internal clients to define the scope of a project (e.g. the implementation of ERP solution for CMC) . Planning, developing and implementing the IT budget, negotiating competitive prices from vendors to ensure cost effectiveness

• 

  Hewlett Packard Enterprise

  Nov 2008 - now

  Responsibilities:• Leadership & Team Management: Provide strategic leadership to a team of 35 Account Support Managers (ASMs) and Account Delivery Managers (ADMs), including virtual teams such as Customer Support Specialists (CSS) and Technical Account Managers (TAM). Foster a collaborative, customer-centric culture that promotes high performance, motivation, and a winning mindset.• Governance & Process Ownership: Define and operationalize a robust Client Management governance model within the cluster, ensuring end-to-end process ownership and accountability.• Strategy Execution: Implement the Client Management strategy at the cluster and country levels, ensuring alignment with broader organizational goals.• Operational Excellence: Maintain full functional accountability for end-to-end service delivery, ensuring seamless customer experience and effective cost management• Experience Delivery Collaboration: Work in close partnership with the Cluster Services Experience Delivery Lead to enhance service quality and customer satisfaction.• Business Growth & Portfolio Expansion: Drive increased adoption of HPE solutions and services, actively supporting cross-sell and upselling initiatives across the full portfolio.• Sales Enablement: Facilitate proactive engagement during sales pursuits by establishing structures that provide operational insights to account teams, enabling more effective planning and execution.SXD Country Accountability for Romania: • Strategic Leadership: Serve as a key member of the local Country Management Team, contributing to strategic planning and operational excellence.• Primary Services Liaison: Act as the principal point of contact for the Services organization within Romania, ensuring strong alignment with local business needs.• Process Oversight: Maintain virtual accountability for compliance with all services-related processes and procedures. Show less • Leading Service Experience Delivery department of HPE Romania, managing a team of 7 individuals.• Control and manage the governance of all service management processes to ensure SLAs and customer satisfaction is met.• Responsible for E2E delivery and management of Field Volume Operations in a complex chain including local team, remote teams for dispatch & qualification, Supply Chain, and subcontractors for onsite activities.• Perform strategic planning and execution between customers and all stakeholders, build and cultivate relationships with them.• Plan, direct and monitor operational and tactical activities of the support teams, establish delivery processes.• Vendor management of 3rd party service providers, insuring SLA adherence and service excellence.• Handle Customers escalations, manage Customer Expectations• Attend to customers service review meetings; areas covered will include performance and service reports, service improvements, quality, and processes.• Ensures financial processes related to planning, forecasting, and reporting across the various Delivery functional areas.• Ensure the company tools and information systems are utilized correctly and relevant information is provided to ensure reports are provided to an agreed schedule (or on request), including Management and Account performance reports. Show less

  • Client Management Manager - East Central, SXD Management Rep for Romania

    May 2025 - now

  • Service Experience Delivery Manager at Hewlett Packard Enterprise

    Sept 2018 - May 2025

  • Account Support Manager

    Nov 2008 - Sept 2018