Ian Dexter Chan

Experience

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  CMO-ICTD Gensan

  Mar 2014 - Jun 2014

  IT Technical Staff & Graphic Designer

  - Produced graphic design visuals and materials for clients. (Tarpaulin, Corporate Eventposters, Stickers, T-Shirt designs, Product logo and Product packaging)- Produced audio visual presentation & video editing services for clients.- Operate tarpaulin printer, sticker cutter and office printer.- Serve sit-in customers in their graphic design needs- Conducted computer hardware repair & software installation to clients.

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  Allied Pacific Packaging Solutions Corp.

  May 2015 - Apr 2016

  Graphic Designer

  - In-charged to produce different advertising and graphic materials, brand identitydesign, magazines, calendars, calling cards, billboard design, election materials/posters, event banners, standees, souvenir items, product packaging and label designsfor clients in local and commercial fields.- Created different types of mockups for packaging, labels, gift boxes, and souvenirs.- Operate CTP (Computer to plate) printer for pre-press label production.Top clients handled: Big Glory Bay, Danlee cocofin, Limketkai Luxe Hotel, Alsons Majestic/Oriental, BMEG, YM Cargo, Genrev, Kablon Farms, Kanegie Food Corp., Great Harvest, GSMWI,Arowana, Seabest, RDEX, GSC Water District. Show less

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  Seabest Food and Beverage Corporation

  Apr 2016 - Feb 2019

  IT/ Graphic Designer

  - Maintenance of computer systems, servers and databases- Maintain and monitor internet usage using Firewall and Web Filtering applications- Manage Exact ERP system for accounting, finance and purchasing department- Manage and configure computer network, modem, routers, switches- Help and solve computer related problems for computer users- Train and guide new users for standard computer operations- Install, manage and maintain CCTV systems and facilitate footage reviews- Manage Google G-Suite email services for all users in different departments- Manage and maintain Point-to-Point network connections for offsite offices- Implement computer systems and application requirements for users- Apply data privacy and security for company owned documents and files- Develop new strategies and IT procedures to increase efficiency, enhance workflow andimprove company IT infrastructure.- Maintain company website and social media accounts- Create marketing graphic materials for social media content and physical stores- Create and conceptualized the packaging and label design for the company’s flagshipproduct; Dolly Dried Fruits and Dolly Mango Puree. Show less

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  Dxterity Designs

  May 2019 - Jan 2020

  Freelance Graphic Designer

  - Acquire commission works from different clients across different freelancing platforms- Commission works for Logo, Illustrations, T-Shirt Design- Create design mockups for E-commerce products- Manage and maintain product listings for Shopify, Lazada and Shopee- Create different graphic materials and Ad posts for social media accounts

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  VXI PH

  Mar 2020 - Sept 2021

  Customer Service Representative/ Account Associate

  - Assist customers by telephone in placing an online or catalog orders- Provide customer satisfaction by successfully resolving customers account/ orderproblem and concerns by carefully examining customer record.- Resolve problem and issues in customers’ website orders.- Determine charges in order, tracking order status and account status.- Keep and update records of customer, order transactions and payments.- Process cancellation of orders, refunds/ reshipments, membership and promotions.- Maintain customer account privacy and security by not disclosing to other parties andkeeping information secured by following company guidelines.- Offer sales and promotions, advantages and catalog item deals to customers.- Closing a deal to customers by providing them the benefits and advantages in differenttypes of promotional deals. Show less

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  MyBusybee, Inc.

  Mar 2022 - now

  Information Technology Technical Support