Bret Ellenberger

Experience

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  AFC Electronics

  Jan 1975 - Jul 1979

  Store manager

  Managed installation and sales of auto sound and home audio systems. Handled customer transactions and complaints. Scheduled staff.

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  Eastman Kodak

  Aug 1979 - Jun 2012

  Field Engineer ( Retired )

  Senior Field Engineer. Service and support of scanning systems, data storage, large format printing, photo processing. Sales and SupportRepair and support of film storage and archiving products. Technical support engineer on KOM and UNIX servers.Marketed and delivered maintenance agreements and services to customers. National technical support advocate.Managed local parts depot for Field Engineers to access parts not available in their personal inventory.Coordinate vacation and installation schedule.Conducted trials on field modifications to existing equipment and submitted the final product designs for implementation in the field.Trained FE's and customers in machine usage and repair,. Show less

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  Fujitsu FCPA

  Jun 2012 - now

  Senior Field Engineer

  Senior Field Engineer for the Pittsburgh and tri-state area. Trainer and Project Support engineer for Competitive Products.Provide installation, repairs, and preventative maintenance of Fujitsu and competitive equipment at customer sites Support a large territory and provide 3rd level support to the field and TAC group.Manage part inventories, track customer needs, Document daily operations and customer data to streamline workflow, and maintain customer database documentation.Train customers and end users on their equipment at their respective site. Show less